Windows 10: Keyboard/mouse not working when asking for Bitlocker Recovery

I have an ASUS Zenbook and every time I open it, it immediately shows the Bitlocker screen but I can't use my mouse or keyboard to type in the key. This has happened before and usually holding down the power button for 15 or 40 seconds works and the little light on the power button turns on. Now it takes me more than an hour of repeating this and the light will not turn on. How can I get it to power on and prevent this from happening again?

:)

 

Bitlocker Recovery Key Keyboard not working

Hello there I seem to have problem regarding bitlocker recovery steps. I do have key ready but the numbers are not being added when I type with my keyboard I have tried changing keyboard as well but it doesn't seem to work at all.

 

recovery bitlocker blue screen

Hi Rick,

Please follow the suggestions below and check if you are able to boot to your desktop.

• Places to look for your BitLocker key:
  • On a printout you saved. Look in places you keep important papers.
    
  • Saved on a USB flash drive. Plug the USB flash drive into your locked PC and follow the instructions. If you saved the key as a text file on the flash drive, use a different computer to read the text file.
  • In your Microsoft account. To get your recovery key, go to
    BitLocker Recovery Keys.

• Or ask someone for help:
  • Ask someone with administrator privileges on the same PC to unlock it with their key.
  • If your PC is connected to a domain (usually a work or school computer), ask a system administrator for your recovery key

Hope this helps in resolving the bitlocker recovery keys. Keep us posted on the bitlocker recovery key issues. We are happy to help!

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.