Windows 10: Keyboard not typing properly

I have a Microsoft Sculpt Comfort Keyboard that was working fine up to earlier today August 21. Now it's possessed such that it doesn't type letters/characters properly. For instance if I hit the f key somehow 5f5 gets typed out.

Went through some troubleshooting steps with Microsoft rep. This included installing some pointer software, which didn't solve the problem.

Ended the chat with my restoring to one hour earlier in this same day but whatever issue I'm experiencing was already happening at that point. So again that didn't solve my problem.

Have rebooted multiple times and moved the USB receiver to a different port with no success.

That all said I've gone back to using an older wireless keyboard - Microsoft Wireless Comfort Keyboard 1.0A. Lo and behold this works.

Before I take the action of completely resetting my PC, I'm hoping that someone sees this post and can help me out. Maybe it's spyware that Windows Defender can't find? Then again Windows Defender isn't the greatest virus/spyware protector.
Thanks in advance for any help anyone can provide.

:)

 

HP 15-r029wm Notebook PC windows 10 keyboard not working properly

Hi,

I realize that the keyboard is not working properly. I will try to help you with this issue.

• 
  Did you make any changes to the PC prior to this issue?
  

Suggest you to plug in an external keyboard to check if that helps.

Follow these steps to launch the On-screen keyboard:

• 
  Press Windows key + R to get the run window.
  
• 
  Type “osk” and hit enter to launch the On-screen keyboard and check if this helps.
  

Keep us informed to help you further.

Thank you.

 

My keyboard is nOT working properly, how to solve this problem??

Hi Debjyoti,

I am sorry to know that you are facing issues with your Keyboard.

• Did you make any changes prior to the issue?
• Have you updated keyboard drivers on your PC?

Please be informed, you may this issue due to the change in hardware components or due to the non-updated keyboard drivers on your PC.

I suggest you to try the methods provided below and check the behavior.

Method 1: Using On-screen keyboard and updating the keyboard drivers

Step 1: If you are unable to login into your user account, I suggest you to use on-screen keyboard by following the steps below and check if you are able to login.

The On-screen keyboard is located in the Ease of access center located at the bottom left corner of the lock screen. It acts as a temporary keyboard in-case your keyboard does not work.

• 
  Click on the Ease of access icon located on the bottom right corner of the screen.
  
• 
  Select on-screen keyboard option and type the password.
  
• 
  After typing, click on the icon located next to the password entry box and check if you have typed the correct password.
  
• 
  Press Enter and check if you are able to login into the user profile.
  

Step 2: After logging in, update the
keyboard drivers manually from Device manager and check if the issue is resolved.

• 
  Press Windows logo + X keys on the keyboard and select
  Device Manager.
  
• 
  Expand Keyboards, right click on the keyboard driver and select
  Update option.
  
• 
  Follow the on-screen instructions.
  
• 
  After updating, close the window and check if the changes are effective.
  

Method 2: If the issue persists, I suggest you to the
Hardware and Devices troubleshooter by following the steps below and check if the issue is resolved.

• 
  Press Windows logo key on the keyboard, type
  troubleshooter and select the top most search result.
  
• 
  Click on View all from left side panel of the screen.
  
• 
  Select Hardware and Devices, click on
  Advanced option and check Apply repairs automatically
  option.
  
• 
  Follow the on screen instructions.
  
• 
  Close the window after troubleshooting is completed and check if the changes are effective.
  

Please keep us updated with the status of your keyboard, to assist you further.

Regards,

 

Typing, keyboard

Hi,

There could be some reasons why you're having a problem with your keyboard. To better assist you, we would like to ask you a few questions:

• Have you made any recent changes on your PC prior to this issue?
• Did you encounter any error messages?
• When did the issue begin?
• What troubleshooting steps have you tried so far?

Meanwhile, we suggest scanning your PC using an antivirus program and check if this step will resolve the issue.

We'll keep an eye out for your response.