Windows 10: Keyboard not working after July Windows 10 critical update.

My USB keyboard KU-0841 HP no longer works after a critical update.

The only think on the keyboard that works in the Volume control as it is a multimedia board.

s5770uk HP Pavilion slimline 5000 series

I know this issue has been posted many times, but I have gone through many posts on the net and nothing up to now has worked.

First of all, I have had Windows 10 on this machine for at least 18 months so has gone through updates no problem up to now.

It was a free update originally from 7 then to 8 and then to 10

My mouse still works and other USB plug in stuff.

I can use on screen keyboard.

Keyboard works in Bios and Recovery mode

I only have USB ports no PS2

Things I have tried.

Update keyboard driver though windows.
Tried troubleshooter in devices
Updated all drivers in the end.
Unticked power manager on USB ports
Checked filter keys in setting

Hp driver update

Bought new general keyboard, also does not work,
Tried second identical keyboard

Will not let me do a restore point. (last one is that critical update)

Tried holding shift key and num lock etc.

Hard reset

And several other things I can't remember.


Looking for some solutions I haven't tried

Thanks

:)

 

PS/2 Keyboard not working in my Dell Vostro 3546 after a critical update of Windows 1p

After update a critical update for windows 10 on 24.11.2017, the keybord of my Dell Vostro 3546 is not working. I have used extrnal keyboard but that is also not working, i have tried with bios update, regedit and uninstall the recent update but the issue
is still same.

If anyone have solution for it then kindly confirm.

 

Laptop keyboard not working after installing July 12th update

Hello Edwards,

Provide the below information for better assistance.

• What is the make and model of your laptop?
• Have you tried connecting an external keyboard and check if it works?

You can check the details of the update installed on July 12 2016 in the below link.

https://support.microsoft.com/en-us/kb/3163912

Suggest you to follow the below troubleshooting methods and check if it helps.

Method 1: Run hardware and Device troubleshooter

I suggest you to follow the steps below and run the
Hardware and Device troubleshooter and check if it helps.

• Type “Troubleshooting” on the search bar.
• Click on troubleshooting, then click on “Hardware and sound”.
• Under Hardware and sound, click on “hardware and devices”.
• A pop-up will appear, click on the “Next" button and your hardware troubleshooting will start.

Method 2: Update Keyboard drivers from Device Manager.

Refer the article below to update drivers.

How to: Install and Update drivers in Windows 10

How to: Install and Update Hardware Drivers in Windows 10

Please do let us know if you need further assistance, we’ll be glad to assist you.

 

Hi flanok. Welcome to the TenForums @flanok

First I would power down, unplug mains, hold power key for 30 seconds. Unplug all USB devices.

Power on and boot. Connect keyboard, do you hear the USB device connected bong?

If that doesn't work head to device manager. Show hidden devices. I would delete all and any keyboards. Then un plug and connect keyboard.

As a matter of interest it sounds like your USB ports are working as your mouse mouse must be in game.

The next thing I would try is loading defaults into BIOS. Before doing so log current settings.


Ken

 

Thanks fot that Ken

But I had already tried those options.

I did repeat them again, but still not working.

There is no windows "dong" when I connect keyboard.

If I use the replacement keyboard I just bought, it does show the computer at bottom and then a green libe showing it is installing the drivers. But still doesn't work.

My gut feel, is if it is in "Tablet Mode" for the keyboard only.

The screen, display and everything else is desktop.
But its is if the computer knows the keyboard is there and has installed the driver, but opting not to use it thinking it is in tablet mode.

Also

When I look at the keyboard properties and drivers, there seems to be several drivers, from USB composite, to human interaction devices. dont know if its worth trying to uninstall all of them and doing a hard reset.

 

Yes I would delete all keyboards and as I said I would show hidden devices and those keyboards as well.

Next I would try an in place repair / upgrade.

Repair Install Windows 10 with an In-place Upgrade

Read the warnings in tutorial.

While this process should not impact personal data I alwys recommend backing up personal data off machine prior to starting.

Ken

 

Thanks again Ken.
The problem here is I am a bit worried about reinstalling some of the software within. Especially Office 2007. It is all genuine software, but not sure where my disks are.

I will see if I can hunt them out.

 

Ah ok, this repair, does not affect software. Except updates.

Ok thanks will look into

 

Before doing the Windows Repair Install, click the Action Center lower right by the clock, make sure Tablet Mode is not selected.
Next, boot into Setup (Bios) go to Integrated Peripherals, look for Legacy USB, if this is disabled, then using your Enter and Arrow keys, Enable it. Save and Exit.

 

Can't say if it happens with a desktop-type keyboard but I just had to fix a problem one of my clients had, on 2 Notebooks same day within just a few minutes of each other. Somehow she had activated the filter keys feature on both of them and could only get a faint click when trying to type [reminiscent of old mechanical keys], couldn't type in any dialog box. Settings, Keyboard

 

HI Guys thanks for the support

Hi Spunk. HAs already tried switching from tablet to desktop mode several times hadn't worked. My Bios does not have Legacy Mode within.

Hi Berton Think I had mentioned had check filter keys. But I did again anyway no luck.

Thanks Guy

Solution

It was to a "Repair Install" it took some time, but keyboard is working fine again. Thanks Ken

1 computer fixed. 1 left to do. (believe it or not, 2 computers stopped working properly after last update.). The second looks a lot more complicated. will post issues on another post if i cant fix first.

Thanks again

 

Cool. Please mark thread solved.

Good luck on second.