Windows 10: Keyboard not working and mouse is not showing on screen on laptop tried everything

Can anyone help me? My keyboard is not typing and my mouse has disappeared from the screen.

:)

 

Laptop keyboard and mouse not working

Laptop keyboard and mouse not working even external keyboard and mouse not working

Keyboard and mouse working only BIOS Setup or automatic repair screen

when the login screen appears laptop keyboard and touch pad even external mouse and keyboard not working

please suggest me what can i do???

**Post moved by the moderator to the appropriate forum category.**

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.

 

laptop keyboard and touchpad not working

Problem: computer starts up normally and goes to the password log-in screen, but nothing happens when I try to enter the password. The computer doesn't appear to see any keystrokes.
Solutions tried:

1. rebooted
2. removed and replaced main battery
3. attached USB keyboard
4. hit Enter key on startup: successful in opening the Advance Options menu, but am unable to take any of the actions because all require that I enter the laptop password
5. looked for an onscreen keyboard, but there isn't one because this isn't a touch screen computer

Why I think this is a Windows issue:

1. the computer recognizes when I hit the Enter key on startup
2. the USB keyboard doesn’t work
3. the keyboard touchpad doesn’t work, but the attached USB mouse DOES work