Windows 10: Keyboard problem

Hello! My Q W E R keys are not working on my portable computer windows 10 pro while the others are working perfectly fine. I searched up other inquiries with similar problems and did everything suggested. I uninstalled the keyboard driver, updated it, and ran a troubleshoot. I suspected this problem is because I play a few video games on my pc so the pressure on those keys is especially high but then again I use keys like A S D just as much and they work absolutely fine. I would appreciate any help. Thank you!

:)

 

Keyboard problem in Windows 10

Hi David,

Thank you for posting your query in Microsoft Community.

I suggest you to check if the issue persists when you connect another keyboard to your system.

If the issue is with the keyboard, then suggest you to update the keyboard drivers by following the steps below.

• 
  Press Windows key + X and select
  Device Manager from the list.
  
• 
  Expand ‘Keyboard’ from the list.
  
• 
  Right click on the driver and select ‘update driver software’ and follow the prompts.
  

Hope the information is helpful.

 

Keyboard letters problem

Here are the first two steps you need to take:

• Try a different keyboard (or an external USB keyboard in case of a laptop)
• See if the problem persists with the on-screen keyboard (osk.exe)

 

keyboard problem

Thank you for your reply. Does it work when you use an external keyboard? Please try the following steps:

1. Please try to press the FN + Num lock key and check if it will enable.

2. Right-click the Start Menu and choose Device Manager

Expand Expand Keyboards

Find your keyboard driver in the list

Right-click it and select Update

Select "Browse my computer for driver software"

Choose "Let me pick from a list of available drivers on my computer"

Select an older driver from the list and then click Next.

3. If the issue persists, I suggest that you download and install the keyboard driver model directly from your PC manufacturer's website. Thank you.