Windows 10: Keyboard shortcuts won't work when unplug from the dock

I have this Lenovo X1 laptop with Windows 10 Education, Version 22H2. Usually I plug it in the USB-C dock to use and everything is fine. But once I unplug and use the laptop on its own, the copy-and-paste etc. keyboard short cuts don't work anymore. I tried to update the keyboard's driver and the issue persists.

:)

 

Keyboard shortcut Alt key not working

Hi,



Before we proceed, I need more information to help you better.

• 
  Since when are you facing this issue?
  
• 
  Did you make any software or hardware changes on your computer prior to this issue?
  
  
  

I suggest you to follow the steps below and check if it helps.

Step 1: You may check if the ALT key is functioning correctly in on-screen keyboard. It will help us to verify if there is any issue with the keyboard.

Follow the steps below to open On-screen Keyboard.

• 
  Windows + Q, type OSK (on-screen keyboard)
  
• 
  And check if it works
  

Step 2: Run Hardware and device Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your devices. Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  

Keep us posted on this issue so that we can assist you better.

 

Keyboard shortcuts not working from external keyboard

Hello，Suzi Dapo



Thank you for posting in the Microsoft community.



Based on your description, I presume you are only having the problem with some of the shortcuts not working if you are using an external keyboard connected via usb. Please correct me if I'm misunderstanding you in any way.



Open the on-screen keyboard by typing "OSK" in the search bar at the bottom and check if it works using the failed shortcuts. If it works, we believe that this is indeed an issue that only occurs on the standalone keyboard.



Since you mentioned that these shortcuts used to work, but have recently stopped, have you performed any actions such as installing third-party applications, updating the BIOS, system updates, etc. in the process?



Then we also need to go through a step-by-step test to finally deduce the problem:

• Please go to Safe Mode first to check if the problem still exists in Safe Mode.
  
• We recommend you to go to the manufacturer's website of the external keyboard to download the latest version of the driver for the corresponding model and overlay it on the system to check the problem.
  

Give it a try and feel free to contact me in the forums with any developments.



Best Regards，

Rota |Microsoft Community Support Specialist

 

Keyboard Shortcut For Volume Control

Hello Lenny,

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK

• What is the make and model of your computer?
• Are you using a laptop keyboard or external keyboard?

Adjusting the volume levels using the keyboard shortcuts depends if your device/keyboard supports media keys.

Meanwhile, let's try creating a shortcut key for the Master Volume. Refer to the steps below:

1. Right-click on an empty area on Desktop, then select
New and Shortcut.

2. Copy and paste the location below:

C:\\Windows\System32\SndVol.exe -T 76611119 0

3. Click on Next button and provide a name for the said Shortcut and click Finish.

4. Right-click on it and select Properties.

5. Assigned your desired shortcut key like F11 or F10 by just pressing it in the
Shortcut key area.

6. Click Apply and Click OK to save changes.

Looking forward to your response.

Regards.