Windows 10: Keyboard stop working after windows update. Help?

Hi.Ive just finished updating my laptop. And the keyboard and the trackpad stop working. Ive tried the update driver stuff and its still not working. Touch still works.. Please anyone help.

:)

 

keyboard stopped working

Hi Zunair,

Thank you for posting in Microsoft community.

1. What update are you referring to?

I suggest you to pug in external keyboard and check if it works.

Let’s troubleshoot the issue by referring to these methods and check the issue status:

Method 1:

Refer to the link to run the troubleshooter:

Windows has a built-in troubleshooter to check and fix issues with Hardware and Devices. I would suggest you to run this troubleshooter to check if the issue is with your Devices.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and Devices.
  

Method 2:

Let’s try updating the driver for the mouse and keyboard and verify the results. Follow the steps:

a) Press Windows and X key together and select Device Manager.

b) Locate the Key board device icon. Right click on the driver icon.

c) Select Update driver software.

c) Select "browse my computer for a driver software".

d) Select “Let me pick from a list of device drivers on my computer”.

e) Select the driver option according your device model and installed.

f) If this does not work, follow the steps from ‘a’ to ‘c’ and select “Search automatically for the updated driver”.

g) Choose the same steps to update the driver for keyboard as well.

Check if it resolves the issue. If not, I would suggest you to download and install the latest available drivers for the keyboard from manufacturer website of the laptop. If the issue still persists, install the driver in Windows Compatibility mode and check
if that helps.

Method 3: Compatibility mode

Follow the steps below on how to install driver in compatibility mode:

1. Download the driver from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the driver and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the driver install and then check the functionality.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to

help.


Thanks.

 

Wired Keyboard and Mouse Stop Working - Windows 10

Wired Keyboard and Mouse Stop Working - Windows 10
I have an old Dell Studio that is running windows 10 ---

Ir has Windows 10 and SSD installed - to me it does what it needs to do but this darn mouse and keyboard stuff stopping working with no rhyme or reason is making me very frustrated.

Keyboard and Mouse are wired - NOT WIRELESS

• I cannot easily unplug and plug in the mouse/keyboard to get it going again... they are still lit up but they are dead basically and I have to do a hard reset.
  
• USB selective suspend is disabled.
• I checked the drivers for the keyboard and mouse and they are updated.
• I checked to see if PC has KB4074588 and it does not.

I am not sure what else to do.... I can go days without the issue and then days where anytime I step away from the PC it stops working.

I can say when it is working it just does not just stop ... only when I walk away and the machine is idle or the screen is locked.

Any suggestions would be appreciated.

 

Keyboard Layout Stopped Working

Hi Vlad,

To assist you better please provide us more information.

• 
  What is the make and model of the computer and keyboard (If you are using External keyboard)?
  
• Which Windows 10 build are you using?

To check Windows version, press Windows key + R, type
winver and press Enter.

Meanwhile, let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1.

At first, I suggest you to check if any Windows update is pending.

• 
  Type update on the Windows search bar and select
  Check for updates.
  
• 
  Now click on Check for updates button, it will automatically check for the Windows update if any update is pending.
  

Method 2.

As you said on-screen keyboard is working as expected, it might also hardware problem. However, let’s try simple steps and check if this helps. I suggest you to run the Hardware and devices troubleshooter to diagnose the exact issue.

• 
  Press Windows + X keys on the keyboard and select Control Panel.
  
• 
  Type Troubleshooting in the search bar on the Control Panel.
  
• 
  Click on Hardware and sound under Troubleshoot computer problems.
  
• 
  Click on Hardware and devices under Devices.
  
• 
  Click on Advanced on the Hardware and devices dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the Hardware and devices troubleshooter.
  

Method 3.

If the issue still persist, I recommend you to uninstall/re-install the keyboard driver and check.

• 
  Press Windows key + X and click on
  Device Manager.
  
• 
  Locate for keyboard, click on it to expand the same.
  
• 
  Right-click on the device and select
  Uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic keyboard driver.
  

Hope this helps. Let us know the result for further assistance.