Windows 10: Keyboard stopped working

Hello there, so I had shut down my laptop like 3 hours ago and everything was working fine. After starting my laptop again, to my surprise my keyboard isn't working anymore but backlight is working, its unresponsive.. kindly help..

:)

 

Wired Keyboard and Mouse Stop Working - Windows 10

Wired Keyboard and Mouse Stop Working - Windows 10
I have an old Dell Studio that is running windows 10 ---

Ir has Windows 10 and SSD installed - to me it does what it needs to do but this darn mouse and keyboard stuff stopping working with no rhyme or reason is making me very frustrated.

Keyboard and Mouse are wired - NOT WIRELESS

• I cannot easily unplug and plug in the mouse/keyboard to get it going again... they are still lit up but they are dead basically and I have to do a hard reset.
  
• USB selective suspend is disabled.
• I checked the drivers for the keyboard and mouse and they are updated.
• I checked to see if PC has KB4074588 and it does not.

I am not sure what else to do.... I can go days without the issue and then days where anytime I step away from the PC it stops working.

I can say when it is working it just does not just stop ... only when I walk away and the machine is idle or the screen is locked.

Any suggestions would be appreciated.

 

keyboard stopped working

Hi Zunair,

Thank you for posting in Microsoft community.

1. What update are you referring to?

I suggest you to pug in external keyboard and check if it works.

Let’s troubleshoot the issue by referring to these methods and check the issue status:

Method 1:

Refer to the link to run the troubleshooter:

Windows has a built-in troubleshooter to check and fix issues with Hardware and Devices. I would suggest you to run this troubleshooter to check if the issue is with your Devices.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and Devices.
  

Method 2:

Let’s try updating the driver for the mouse and keyboard and verify the results. Follow the steps:

a) Press Windows and X key together and select Device Manager.

b) Locate the Key board device icon. Right click on the driver icon.

c) Select Update driver software.

c) Select "browse my computer for a driver software".

d) Select “Let me pick from a list of device drivers on my computer”.

e) Select the driver option according your device model and installed.

f) If this does not work, follow the steps from ‘a’ to ‘c’ and select “Search automatically for the updated driver”.

g) Choose the same steps to update the driver for keyboard as well.

Check if it resolves the issue. If not, I would suggest you to download and install the latest available drivers for the keyboard from manufacturer website of the laptop. If the issue still persists, install the driver in Windows Compatibility mode and check
if that helps.

Method 3: Compatibility mode

Follow the steps below on how to install driver in compatibility mode:

1. Download the driver from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the driver and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the driver install and then check the functionality.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to

help.


Thanks.

 

Keyboard stop working

Hi Juan,

There several reasons which can cause the keyboard to stop working, one is due to a possible driver issue. To effectively assist you with your concern, we'd like to ask the following:

• Which Windows build version is running on your device? Type
  winver in the search box and press Enter to help you identify.
• Have you made any changes on your device prior to your concern?
• Are there keys on your keyboard that are not working/malfunctioning? If not, is it not working at all?
• What are the troubleshooting steps that you've performed to resolve your concern?

We'll appreciate if you can send us an update.