Windows 10: Keyboard stops responding

Hi,I have recently bought an HP desktop with Windows 11 version 21H2. Although I have set both the Display and the Computer power options to never switch off, the keyboard stops working after a couple of hours but the mouse keeps working OK. The PC then has to be rebooted to get the keyboard working again. Any suggestions please?CRB

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Issues with the keyboard as it stops responding in Windows 10

Original Title: Asus USB keyboard playing up

Sometimes my keyboard plays up. It's been happening for a couple of days now. Sometimes, the keyboard stops responding and I have to re-insert it or it locks onto one key like thiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiis.

Any suggestions? I've tried troubleshooting the device but the results say that the keyboard could have simply stopped responding. It also is not affected by the ASUS Smart Gesture settings.

 

Keyboard stops responding since last Windows update

Hi,

The latest update may have caused an altered setting in your keyboard configuration.
Let us run the troubleshooter for Windows 10 keyboard to determine the cause of the issue and fix it.

Kindly follow the steps below:

• Select
  Start
  (Windows logo on the lower left corner of your screen).
• Click
  Settings.
• Click
  on Update & security
• Choose
  Troubleshoot.
• Under the
  Troubleshoot page, click on
  Keyboard, Find and fix problems with your computer's keyboard.
• Then click on
  Run the troubleshooter.
• Kindly check your basic keyboard functions (without the game on) and see if the issue was fixed.

If the issue persists you may also follow the steps under Mouse, touchpad, and keyboard problems in Windows.

If the above steps will not work, kindly get back to us with
current version and build number of your Windows 10 Computer.

To know these details, follow the steps below:

• Select the
  Start
  button.
  

• Type
  About your PC.

• Press
  Enter
  to find out the version and build number of your Windows 10 PC.

Let us know what happens after doing the above-mentioned troubleshooting steps.

 

keyboard is not responding

Hi,

Thanks for the update and response.

Follow the below steps and check if it helps.

I would suggest you to use the On Screen Keyboard by click on Ease of access login to the computer and then follow the below methods.



Uninstall keyboard driver and install the latest drivers from the manufacturer website.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Keyboard.
• Right on the Keyboard driver and click on Uninstall.
• Install the latest drivers from the manufacturer website.

Kindly let us know if you need any further assistance with the issue. We are glad to assist you.