Windows 10: Kindle will not mount in Win 10

I have spent almost 2 weeks applying suggested fixes to make Win 10 mount my Kindle Paperwhite as a drive, so far nothing works - but I now have further information which might help...


My first post was this:

My Kindle 32GB e-reader does not appear as a drive in Win 10 when plugged in via USB, so I cannot transfer files to it from my local library. Likewise it does not appear in Calibre. However I can see it using the Win 10 disk management app, where it appears as a drive with unallocated space of around 28 GB.


I have tried all the fixes I can find online, plugging in through different USB ports, using different cables, different computers, even a ubuntu machine. My software and drivers are up to date on both Win 10 and the Kindle. The Kindle will reset and update when rebooted via Wi-Fi, but I still can't see it as a drive in Explorer or a device in Calibre or the Kindle app.... Although it otherwise seems to be working fine - I can connect to the Amazon store ok - and Windows always knows it is there as it is listed as online by the disk management app



Since then I have factory resert and rebooted to no avail, but Windows and Calibre CAN see the Kindle - just not use it!. This the debug from Calibre - it is detecting the device but unable to access the storage:

calibre 4.8 [64bit] embedded-python: True is64bit: True
Windows-10-10.0.18362-SP0 Windows '64bit', 'WindowsPE'
'Windows', '10', '10.0.18362'
Python 2.7.16+
Windows: '10', '10.0.18362', 'SP0', u'Multiprocessor Free'
Interface language: None
Successfully initialized third party plugins: && Quality Check 1, 9, 11 && Goodreads 1, 4, 0 && Biblionet_gr 1, 1, 0 && all recipes Recipe Reader 1, 0, 1 && Beam Ebooks 1, 0, 0 && ADLIBRIS_NO 0, 0, 10 && Find Duplicates 1, 6, 3 && Embed Comic Metadata 1, 4, 0 && KindleUnpack - The Plugin 0, 82, 1 && Kindle Collections 1, 7, 24 && Modify ePub 1, 4, 0 && Amazon.com Multiple Countries 1, 0, 0 && Generate Cover 1, 5, 21 && Fantastic Fiction 1, 3, 0 && Diaps Editing Toolbag 0, 3, 6 && Barnes & Noble 1, 2, 15 && KoboTouchExtended 3, 1, 3 && Kobo Utilities 2, 9, 0 && BBC GoodFood Recipe Reader 1, 1, 0 && Libri_hu 1, 0, 6 && Kobo Books 1, 7, 0 && FictionDB 1, 2, 0 && EpubMerge 2, 7, 0
USB devices on system:
USBDevicevendor_id=0x1949 product_id=0x324 bcd=0x401 devid=usb\vid_1949&pid_0324&rev_0401 devinst=14,
USBDevicevendor_id=0x46d product_id=0xc52b bcd=0x1203 devid=usb\vid_046d&pid_c52b&rev_1203 devinst=3,
USBDevicevendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid8086&pida12f&rev0031 devinst=4,
USBDevicevendor_id=0x2109 product_id=0x2811 bcd=0x9090 devid=usb\vid_2109&pid_2811&rev_9090 devinst=5,
USBDevicevendor_id=0x46d product_id=0xc52b bcd=0x1203 devid=usb\vid_046d&pid_c52b&rev_1203&mi_00 devinst=6,
USBDevicevendor_id=0xa5c product_id=0x21e8 bcd=0x112 devid=usb\vid_0a5c&pid_21e8&rev_0112 devinst=7,
USBDevicevendor_id=0x46d product_id=0xc52b bcd=0x1203 devid=usb\vid_046d&pid_c52b&rev_1203&mi_01 devinst=8,
USBDevicevendor_id=0x2109 product_id=0x2811 bcd=0x9090 devid=usb\vid_2109&pid_2811&rev_9090 devinst=9,
USBDevicevendor_id=None product_id=None bcd=None devid=usb\asmediaroot_hub&vid1b21&pid1242&ver0001001600440001 devinst=10,
USBDevicevendor_id=0x2109 product_id=0x8110 bcd=0x9094 devid=usb\vid_2109&pid_8110&rev_9094 devinst=11,
USBDevicevendor_id=0x2109 product_id=0x8110 bcd=0x9094 devid=usb\vid_2109&pid_8110&rev_9094 devinst=12,
USBDevicevendor_id=0x46d product_id=0xc52b bcd=0x1203 devid=usb\vid_046d&pid_c52b&rev_1203&mi_02 devinst=13

No disabled plugins
Looking for devices of type: MTP_DEVICE
The Windows WPD service says there are no portable devices connected

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {u'{6C077BD7-4B50-435B-BC82-8B9CCBC8676A}': [{'broadcast': u'10.0.0.255', 'netmask': u'255.255.255.0', 'addr': u'10.0.0.11'}], u'{BFFAA882-CF1C-11E7-A83D-806E6F6E6963}': [{'broadcast': u'127.255.255.255', 'netmask': u'255.0.0.0', 'addr': u'127.0.0.1'}]}
No device is connected

Looking for devices...
USBDevicevendor_id=0x1949 product_id=0x324 bcd=0x401 devid=usb\vid_1949&pid_0324&rev_0401 devinst=14
Detected possible device KINDLE2

Devices possibly connected: Kindle 2/3/4/Touch/PaperWhite/Voyage Device Interface,
Trying to open Kindle 2/3/4/Touch/PaperWhite/Voyage Device Interface ... Storage number map:
{7L, 0L: [4L, 'C'],
7L, 1L: [2L, 'D'],
7L, 2L: [2L, 'F'],
7L, 3L: [2L, 'E']}
Storage number for USBSTOR\DISK&VEN_KINDLE&PROD_INTERNAL_STORAGE&REV_0401\G000T607834718LH&0: StorageDeviceNumbertype=7L, number=4L, partition_number=0L
Storage number map:
{7L, 0L: [4L, 'C'],
7L, 1L: [2L, 'D'],
7L, 2L: [2L, 'F'],
7L, 3L: [2L, 'E']}
Storage number for USBSTOR\DISK&VEN_KINDLE&PROD_INTERNAL_STORAGE&REV_0401\G000T607834718LH&0: StorageDeviceNumbertype=7L, number=4L, partition_number=0L
Drive letters for USBDevicevendor_id=0x1949 product_id=0x324 bcd=0x401 devid=usb\vid_1949&pid_0324&rev_0401 devinst=14
{u'drive_letters': [],
u'pnp_id_map': {},
u'readonly_drives': set[],
u'sort_map': {}}
failed
Opening of the following devices failed
<calibre.devices.kindle.driver.KINDLE2 object at 0x0000019681E9E988>
Traceback most recent call last:
File "site-packages\calibre\devices\__init__.py", line 159, in debug
File "site-packages\calibre\devices\usbms\device.py", line 821, in open
File "site-packages\calibre\devices\usbms\device.py", line 275, in open_windows
DeviceError: Unable to detect any disk drives for the device: Amazon Kindle. Try rebooting

Any suggestions gratefully received!

:)

 

Kindle App and Windows 10

Hi,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

• Is this issue confined only with kindle app?
• Are you able to read the notebooks in other apps?

If this issue is only with kindle app then I suggest you to contact the kindle support for further assistance.

Contact Kindle Customer Service: Email, Phone Number & Fax

Or if you have some other issue please do let us know with more information on this issue, so that we can assist you better.

 

qubit kills his Windows 10 with a Kindle

Off topic: I really enjoy my Kindle Paperwhite. Well supported by Amazon imo.

I hope Win 10 is ready for release next year when I plan to do a Cannonlake build. *Smile Until then it's Win 7 for me.

 

how to uninstall kindle on windows 10 (running on tablet)

Hi Neal,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

Please do let us know with the following information to understand the issue and assist you better:

• From where have you downloaded this app?
• What is the exact issue you are facing with Kindle?

If you have downloaded if from Windows Store, I suggest you to try the below and check if it helps.

Steps:

• Press Windows key from the keyboard and click on Settings.
• Click on System and on Apps and Features.
• Locate for the Kindle app, click on it and click on
  Uninstall.

Hope it helps. Kindly reply to the post with an updated status of this issue and required information, we will be happy to assist you further.