Windows 10: Kindle

my kindle won't open on my windows 10. Its a black screen and when I click on the screen it goes away. Please advise.

:)

 

Kindle App and Windows 10

Hi,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

• Is this issue confined only with kindle app?
• Are you able to read the notebooks in other apps?

If this issue is only with kindle app then I suggest you to contact the kindle support for further assistance.

Contact Kindle Customer Service: Email, Phone Number & Fax

Or if you have some other issue please do let us know with more information on this issue, so that we can assist you better.

 

Acessing KINDLE collections on Windows 10

Hi Anthony,

Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

• What happens when you try to access the Kindle collection?
• Are you able to read the notebooks in other apps?

You can download the kindle app using Windows store and install it to check if you are able to access the collection. If issue persist with Kindle app, I suggest you to contact the kindle support for further assistance.

Contact Kindle Customer Service: Email, Phone Number & Fax



Hope this information helps. Post back with updated issue details for further help.

Thank you.

 

Kindle and windows 10

Hi,

Upon analyzing the details provided in this thread, you can troubleshoot your
Kindle Fire
by updating the
MTP USB Device driver. To do this, follow these steps:

• 
  On the search bar, type
  Device Manager
  and hit
  Enter.
  
• 
  Click
  View
  and choose
  Show hidden devices.
  
• 
  Locate
  Kindle Fire
  in your
  Device Manager,
  right-click
  and choose
  Update driver.
  
• 
  A popup window will appear and choose
  "Browse my computer for driver software".
  
• 
  Click on
  "Let me pick from a list of available drivers on my computer".
  
• 
  Select
  Portable Devices
  and click
  Next.
  
• 
  Uncheck
  the
  "Show compatible hardware"
  checkbox, select
  MTP USB Device
  and click
  Next.
  
• 
  Restart
  PC.
  

After updating the
MTP USB Device driver, update your
Kindle Fire
and check if there are any changes.

Let us know how
everything goes.

Regards.