Windows 10: know if there are no remnants of previous users on Windows

Hi, my friend bought a computer from a store that sells products that people bought but gave up on buying. He asked me if there is any way to know if there are traces of the previous user in Windows, or if there are malicious programs left (such as keylogger). He told me when he started the computer, the brand appeared and then the guide startup configuration appeared, but he is still afraid of the programs that came installed

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:)

 

Current active users that are friends

The other reason I suggested this is that users can add characters to their username that are not alphanumeric (e.g. user*). This confuses things somewhat when looking at the list.

 

Problem wth user folders - cannot delete the remnant folder

Hi Marin,

Thank you for posting in Microsoft Community.

I suggest you to Make sure that all the files that you requires is transferred from the old user account. Then, take ownership of the main folder related to the old user and delete it. Follow the steps to take ownership

• 
  Select the file or folder which you need to provide
  full permission.
  
• 
  Now right click on that file or folder and click on
  Properties.
  
• 
  Click on the Security tab.
  
• 
  Click on the user account through which you are logged in.
  Clicking on the user will show you the permissions set for the user pertinent to the
  folder.
  
• 
  After you have viewed the permissions that are already set, you can now click on the
  Advanced Button that is right below the "Permissions for Authenticated Users".
  
• 
  Once you have clicked Advanced, a box would appear, the "Permission Entries" box, which shows all the
  permissions that are set for the users.
  
• 
  Now, after you have spotted the
  user whose permissions you wish to change, click "Change Permissions".
  
• 
  Click on the user you would like to
  edit, and then click the option that says "Change Permissions" which is
  right below the box. To change permission you have to click on
  edit.
  
• 
  Once edit is clicked, you are going to get the same box pop up but this time you can actually edit the options. You can do that by clicking the "Administrators" user
  again, and this time, you are going to click the "Edit" option.
  

Also please let us know if you have made any changes to the location of picture and videos library.
For the issue with Pictures and videos folder. as you are unable to open follow the steps below.

• Right click on the Start button
  and click on File explorer.
• Right click on the Picture folder and click on Restore previous version.
• Follow the same steps for Video folder.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thanks

 

Remnant user folder in the C:\Users directory

Hi Marin,

Welcome to Microsoft community and thank you for posting your query.

I understand your concern. Let me help you to fix the issue.

To assist you better I would like to know, how did you deleted the user account?

Let’s try simple steps and check if this helps in resolving the issue. I suggest you to boot the system in safe mode state, try the copying the data from older user account and delete it the user account folder. Visit the below link to boot the system
in safe mode.

http://windows.microsoft.com/en-in/windows-10/start-your-pc-in-safe-mode

Also, I recommend you to perform disk clean up by the steps from below link

Disk cleanup in Windows 10

For the issue with update, I suggest you to run the Windows Update troubleshooter it will automatically fix some common problems installing updates and check if it helps to resolve the issue. Click the below link

http://go.microsoft.com/?linkid=9830262

Hope this helps. Keep posting us the status we will be glad to help you.