Windows 10: Kobo not recognized by Windows 10

Discus and support Kobo not recognized by Windows 10 in Windows 10 Drivers and Hardware to solve the problem; When I plug my Kobo Aura H2O on my computer, absolutely nothing happens. I changed the cable, I changed the usb port, I restarted my computer, I... Discussion in 'Windows 10 Drivers and Hardware' started by lucloup001, Feb 8, 2018.

  1. LUCLOUP001
    lucloup001 Win User

    Kobo not recognized by Windows 10


    When I plug my Kobo Aura H2O on my computer, absolutely nothing happens. I changed the cable, I changed the usb port, I restarted my computer, I reinitialized my e reader, nothing works. Is there a Genius reading this who can help me? I promise a wine bottle when you come in Québec city!

    :)
     
    lucloup001, Feb 8, 2018
    #1
  2. GLORIAQ
    GloriaQ Win User

    windows 10 does not recognize my Kobo ereader

    I recently posted the resolution I'd seen & didn't believed but it worked right away for me. All you have to do is go get a cheap old USB hub. Plug your kobo into it, then it into your USB port & poof windows recognizes your Kobo. I actually replaced my
    old kobo because I couldn't get it to work. Windows 10 wouldn't recognize the new Kobo either. the USB hub fix quickly recognized both Kobos. . (Kobo Aura & Kobo H20)

    PS. If you have a Microsoft surface book, it recognizes the kobo after you unhook the screen - wait a bit - then reattach it. Go figure.
     
    GloriaQ, Feb 8, 2018
    #2
  3. PTG_900
    PTG_900 Win User
    Windows 10 and KOBO Touch

    The problem seems to me to clearly be with Windows upgrade 10.0.14393. I've been working with three Kobo eReaders and four laptop computers (all from friends). I just took one laptop that wasn't recognizing a Kobo and restored it to an earlier version
    of Windows 10, namely 10.0.10586. The Kobo is now recognized.

    I see from many posts since 2015 that there seems to have been an ongoing problem with Windows 10 and Kobo. Since the Kobo works on Windows 7 equipment, and works on earlier versions of Windows 10, I must conclude the problem lies with recent Windows
    10 upgrades. I look forward to Microsoft resolving this ongoing situation.
     
    PTG_900, Feb 8, 2018
    #3
  4. CALEDON KEN
    Caledon Ken Win User

    Kobo not recognized by Windows 10

    Hi lucloup001. Welcome to the TenForums @lucloup001

    When did this issue start?

    Does it coincide with any updates from MS, check update history in settings?

    Does it coincide with any other changes you made, new software, a setting change?

    How did the device normal show in Windows? Did it show in File explore and does it show in Disk Management. (Right click start, left click disk management)

    If you go into Device Manager is anything flagged with Yellow exclamation mark?

    I have not used Kobo Desktop app but have you tried to repair or reload the app?


    Ken
     
    Caledon Ken, Feb 8, 2018
    #4
  5. LUCLOUP001
    lucloup001 Win User
    Hi Ken

    you will not believe what was the problem. I had tried two cables and as they indicated the device was charging, I assumed they were working perfectly. Wrong. I tried a third cable and bingo, it worked. I think even Kobo doesn’t know that a cable can recharge the reader but might not be recognized by windows.
     
    lucloup001, Feb 9, 2018
    #5
  6. CALEDON KEN
    Caledon Ken Win User
    Cool.

    By the way Quebec City is beautiful. Spent a week there.
     
    Caledon Ken, Feb 9, 2018
    #6
  7. LUCLOUP001
    lucloup001 Win User
    You are always welcome in Quebec. Lot of snow now. Cheers
     
    lucloup001, Apr 5, 2018
    #7
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Kobo not recognized by Windows 10

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