Windows 10: Laptop always randomly disconnecting from the internet

Discus and support Laptop always randomly disconnecting from the internet in Windows 10 Ask Insider to solve the problem; I need help because my windows 10 laptop kept disconnecting from the internet and I watch lots of videos for help but they didn't work so it would be... Discussion in 'Windows 10 Ask Insider' started by /u/ahcino, Oct 4, 2020.

  1. /U/AHCINO
    /u/ahcino Win User

    Laptop always randomly disconnecting from the internet


    I need help because my windows 10 laptop kept disconnecting from the internet and I watch lots of videos for help but they didn't work so it would be nice if you helped!

    submitted by /u/ahcino
    [link] [comments]

    :)
     
    /u/ahcino, Oct 4, 2020
    #1
  2. MARIAN BARBA
    Marian Barba Win User

    ( Windows 10 ) Internet randomly disconnects

    As the title says, my Internet connection randomly disconnects. This ocurred only after I upgraded to Windows 10.

    It's not the Wi-Fi, the Internet cable is directly plugged in my laptop. Also it is not the ISP either.
     
    Marian Barba, Oct 4, 2020
    #2
  3. RONALENE MAT
    Ronalene Mat Win User
    Internet randomly stops working on laptop

    Hi,

    Several factors may affect your Internet connection that may potentially affect its performance or for it to stop working randomly. To better assist you, we would like to ask you a few questions:

    • Is this the first time that you've encountered the issue using your laptop?
    • Have you made any recent changes on your laptop prior to this issue?
    • Did you encounter any error messages? If so, please send us a screenshot of the exact error.
    • What troubleshooting steps have you performed so far?

    We'll keep an eye out for your response.
     
    Ronalene Mat, Oct 4, 2020
    #3
  4. MATTHEWRYAIO
    Matthewryaio Win User

    Laptop always randomly disconnecting from the internet

    Laptop disconnects from Wifi at random intervals


    My laptop is randomly disconnecting from my new router. Sometimes it's every few minutes, sometimes it can be an hour or two in between disconnections. This only seems to effect wireless devices and I notice it most often on my laptop. The router is a Fritz!Box 7490 and is connected to 2degrees Internet. The message in the WLAN event log is :

    [table][tr][td]Wireless LAN device deregistered itself (5 GHz). MAC address: 64:BC:0C:6A:79:62[/td] [/tr] [/table]

    The weird thing is that if I disconnect from wifi and reconnect it re-establishes the connection near instantly. Sometimes it just shows as connected to wifi but not to the internet.

    I have tried factory resetting the router (As suggested by 2degrees Internet) and I've tried setting my laptop DNS settings to 8.8.8.8 and 8.8.4.4. I have also tried to change the wifi channels in case of interference.

    Any suggestions or advice is welcome and I'm happy to provide extra info on request. Thank you for your attention.
     
    Matthewryaio, Oct 4, 2020
    #4
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Laptop always randomly disconnecting from the internet

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