Windows 10: Laptop asking for Bitlocker Recovery Key

My laptop has recently been stuck in a boot-loop where it keeps booting to the blue recovery menu probably because Windows is corrupted.

I am unable to reset the computer as the drive is encrypted with bitlocker and I need a BitLocker Recovery Key. The problem is that I never enabled Bitlocker so I do not have the key stored in my Microsoft account. As this is a refurbished laptop I think it may have had Bitlocker encryption previously enabled.

What can I do about this?

:)

 

Asking for Bitlocker recovery key on login

So I was playing with BIOS settings for reformatting my laptop and reinstalling Windows using bootable USB drive. I didn't succeed and I probably did something stupid. Now I'm not able to login into my laptop. It's asking me for bitlocker recovery key on both disabled and enabled settings of secure boot.

On "Enabled" setting, it says "Bitlocker needs your recovery key to unlock your drive because Secure Boot policy has unexpectedly changed."




On "Disabled" setting, it says "Bitlocker needs your recovery key to unlock your drive because Secure Boot has been disabled. Either Secure Boot must be re-enabled, or Bitlocker must be suspended for Windows to start normally."




I don't have a recovery key. I don't remember setting one. I even searched for it in my Microsoft account. My device (ASUS X205TA) is listed but the recovery key is not.

Note that I don't have any useful data in the laptop, so I'd be fine with reinstalling windows even if I loose all the data. I just want to be able to use my laptop again.

 

bitlocker recovery key

Hi Shafeeq,

Please find my answers to your questions below:

1. Are you not able login to your computer due to BitLocker Recovery Key? - Yes, I am unable to even start my laptop unless I enter the recovery key.
2. Did you ever setup BitLocker Recovery Key on your computer? Nope
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key? Yes. I have a microsoft account and am able to login usually. But i am unable to login when I try to find the bitlocker recovery key.
4. Are you using Windows 10 Home or Windows 10 Professional? Windows 10 Home

When I on my laptop, there is a blue screen that asks me for bitlocker recovery key. I have tried asking my laptop company (Lenovo) and my institution both but no one has any answer to this. I have my bitlocker recovery ID number if that can help me find
the recovery key.

Waiting eagerly for a response.

Thanks, and regards,

Shweta

 

BitLocker Key

There may be a software that triggered the BitLocker in your Windows 10 PC. To assist you better, we suggest that you check these articles for further information:

• Find my BitLocker recovery key.
• BitLocker recovery keys: Frequently asked questions.

• BitLocker

Let us know if you need further assistance.