Windows 10: Laptop camera stopped working

The USB2.0 HD webcam on my ASUS VivoBook stopped working. The light comes on when I try to join a Zoom, but no video image comes up. What can I do to resolve.

:)

 

Laptop Camera

Thanks for updating us on the results of the troubleshooting steps that you have completed. Since the built-in webcam is still not working correctly and the same error code 0xA00F4244 (0xC00DABED) is still appearing, we suggest that we check the camera privacy
settings to see if the camera access is turned on. Kindly follow the steps below to check the camera privacy settings:

• Press the Windows key + I to open the Settings app.
• Near the top of the Settings app window is the search box, kindly type the word "webcam" or "camera".
• From the list of results choose Camera privacy settings.
• Make sure that "Let apps use my camera" toggle is set to On.

We look forward to your response once you complete the steps.

 

Camera on laptop not working

Hello Ferrandino,

Thank you for posting in Microsoft Community.

I understand that the camera is not working in your PC. We will help you.

As per the description above, you have tried troubleshooting and still the camera is not working. This could be a hardware issue in your PC.

To assist you better, I suggest you to answer the below questions.

• What all steps did you try to resolve the issue?
• Did you make any recent hardware or software changes prior to the issue?
• Did you try updating or reinstalling the camera drivers?
• What is the exact make and model of your machine?

Please post to us with more information to help you better.

 

laptop camera not stopped working

Hi, my name is Neil, I'm an independent adviser and a Windows 10 user like you.

Sorry you're having trouble with your laptop camera.

I've helped a few people with similar issues and rather than run down a list of camera problems, can you try something first which has helped others with the same error code.

It can be counter-intuitive, but can you try this for me:

Press the Windows Key + I to open Settings.

Click on Update & Security.

Click on Troubleshoot on the left hand side.

Under Find and fix other problems, click on Recording audio. (if you have a Microphone listed here, click that instead). Click on Run the troubleshooter.

It may find that your mic has been turned off and turn it back on. This should then resolve your camera error.

Check to see if your camera is working again.

If not, we can go through steps to sort out your camera. But it's worth trying this first as it as helped quite a few others.