Windows 10: Laptop crashed with error Event ID - 41, 0x8000400000000002

Hello,I will say, my laptop has been acting strange the past week or so. It's either ran slow, froze up, shut down itself without warning, and this evening it completely crashed with a blue-screen. The crash and shutting itself down is new, but the other stuff happens randomly. I've not noticed anything specific happen that I would think cause it.Here is from the event viewer:https://gyazo.com/7fe0ef86e6534213bcb7752fac5bcdca and https://gyazo.com/419293aa61a61bdd41db9005916f81d5And the minidump file that was produced after it crashed and rebooted:012925-16375-01.dmpThank you in advanced!

:)

 

laptop freeze's randomly Event 41 0x8000400000000002

Its happens randomly in the middle of something. How can I specifically find the cause of this.

 

Kernel-Power event id 41. BugcheckCode 0

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you aware of any changes made on your PC, prior to this issue?
   
2. Is this issue specific while playing a particular game?
   
3. Which edition of Windows are you currently using?
   

A Kernel Power Event 41 can occur in the following scenarios.

Scenario 1: The computer restarts, and there is a Stop error BugcheckCode in the event data.

Scenario 2: The computer is shut down by pressing and holding the power button.

Scenario 3: The system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive (hard hang).

I suggest you refer the article on Kernel
Power Event ID 41 and follow the steps for the scenario that is causing this error on your PC.

Additionally, you can refer the article on Windows
Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows
and check if that helps.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator

 

BSOD since 23/07, Critical Error Kernel Power- event ID 41

Zbook,

Thankyou very much for your reply. In relation to your first post, I have carried out steps 10-22 (apart from step 15, I will attempt to leave it running with this tonight). The screenshots are attached. I have also uninstalled the programmes detailed above. Unfortunately, as my laptop is a custom built from PCSpecialist, they do not provide BIOS updates anywhere easily accessible. I will phoen them today and see if there are any updates.

Kind Regards
Ash