Windows 10: Laptop crashes (sometimes freezes and sometimes shows blue screen) often, specially when...

Hi,


My laptop keeps either just freezing or showing a windows blue screen saying the computer crashed. This happens usually when it is charging.

It has been doing this way too often so I tried to reset windows to factory setting to see if it would fix the issue, but it didn't.

Many thanks,

:)

 

The screen freezes and blue screen crashes

it freezes randomly n does not recover unless i force restart my pc I've tried everything from the list of options for blue screen crashes but none of them worked for me if there are other ways to fix it pls do tell or do I need to bring my pc to a shop
or dell to fix it

 

Crash/blue screen

Hi

I assume from the title of your post Crash/Blue Screen that the PC has crashed and produced a *BSOD=[Blue Screen Of Death] =Blue Screen; and that the PC recovered from this; if and when you see the Blue Screen write the Stop Code down; recover the PC or use one that is working to access the net and look up the Stop Code.

nb: You may be able to view this with a [*BlueScreenView] application, google for this.

Edit Link - Blue screen of death (STOP error) information in dump files.

Description
===========

BlueScreenView scans all your minidump files created during 'blue screen
of death' crashes, and displays the information about all crashes in one
table. For each crash, BlueScreenView displays the minidump filename, the
date/time of the crash, the basic crash information displayed in the blue
screen (Bug Check Code and 4 parameters), and the details of the driver
or module that possibly caused the crash (filename, product name, file
description, and file version).
For each crash displayed in the upper pane, you can view the details of
the device drivers loaded during the crash in the lower pane.
BlueScreenView also mark the drivers that their addresses found in the
crash stack, so you can easily locate the suspected drivers that possibly
caused the crash.

atb

Law-II

 

The screen freezes and blue screen crashes

Typically when a computer freezes and blue screens means that is more than likely hardware related. I would suggest taking it to a repair shop to get it looked at. Hope that helps.