Windows 10: Laptop crashes when phone plugged in while in sleep mode, two different case studies

I have two Dell laptops both running Windows 10, my personal laptop Dell Inspiron and my work laptop Dell Latitude. Both machines power the USB-C port while in sleep mode. My work laptop Dell Latitude will go to sleep and successfully power my iPhone all night long via USB-C without problems, it wakes up just fine. However my Dell Inspiron crashes every time it goes to sleep mode while the phone is plugged into the USB-C sleep mode whether its timed out with the lid open or with the lid closed, and opens with "it looks like Windows hasn't loaded correctly". Its like clockwork, ever

:)

 

Laptop crashing and shutting down when put in sleep mode

Hi,

I'm having a crashing issue with a Toshiba Satellite S855-S5165 laptop. When the computer is put in sleep mode, the screen blacks out and the laptop freezes for ~ 5 minutes. After five minutes the laptop will crash and shutdown, generating a dump file. This happens both on battery and when plugged in. A cursory glance at the dump file indicates that it's a driver problem, but I'm not sure which driver is the culprit.

The laptop originally shipped with Windows 8. It was upgraded to Windows 10 during the free upgrade period. Toshiba's support site doesn't list any Windows 10 drivers for this model. I've installed the newest Windows 8 / Windows 8.1 drivers listed on the support site, but this hasn't fixed the problem. I've also uninstalled all software that appears to be bloatware. The laptop exhibits no significant issues, other than this sleep problem.

Attached is the DM Log Collector zip file. Any assistance you can provide would be appreciated!

 

Laptop crashing and shutting down when put in sleep mode

I've set Wifi power settings to "maximum performance" in both plugged in and battery mode. I also unchecked "allow the computer to turn this device off to save power" in Device Manager.

Initially I had issues running Driver Verifier with the suggested settings. Either the computer would freeze at boot, or it would bluescreen at boot with a "Multiple IRP Complete Requests" error message. It didn't generate a dump file, unfortunately. I was finally able to get Driver Verifier to run by booting into safe mode, enabling Driver Verifier, and then completing a normal reboot into Windows. Driver Verifier ran for 44 hours with no crashes or bluescreens before I stopped it. The laptop is still crashing when put into sleep mode, though.

 

ASUS Laptop Won't Wake from Sleep Mode

OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
System Manufacturer ASUSTeK COMPUTER INC.
System Model UX490UAR
System Type x64-based PC
SMBIOS Version 3.0

Problem: about 80% of the time, my laptop won't wake up from sleep mode via keyboard press or mouse move/click. I seem to be missing many common features in power plan too, even after fresh Windows 10 install.

Troubleshooting Steps:

1. Reinstalled Windows 10 (clean)
2. Updated all drivers
3. Replicated on multiple Windows 10 versions, updates
4. BIOS latest version
5. No USB devices attached, ever. Only USB-C power and bluetooth mouse
6. Disabled "fast startup" in control panel