Windows 10: Laptop crashing after graphics driver installation

Hey, i've been having a problem with my dell precision 7510, everytime i download any driver for my amd firepro w5170m windows will crash and then freeze everytime i try to boot into it this problem wasnt happening before but now it is and the only way to stop it is by having no drivers but i need amd drivers for certain applications. Please help me fix this.

:)

 

Custom Driver : Intel HD Graphics & ATI Combo (Alpha) - by nIGHTmAYOR

according to laptop support page they do list an old downloadable driver for intel for windows 7 , weather this is related to there being several variants of that laptop or this laptop has switchable graphics i may just suggest you reset the bios and see if things change , if yes you may be able to apply step 2 , if not then apply step 4 and call it today , you are still better off being on the high performance gpu .

Out of curiosity can you take a snap shot from Settings > System > Display. Scroll down and click the “Graphics Settings” ?

 

Windows 10 crashes after installing AMD Graphics Driver 8670 series.

Hi microvice,

An outdated or incompatible driver is one of the possible reasons why your Windows 10 computer crashes after installing the driver. For us to assist you better, kindly answer the questions below:

• Have you made any changes to your computer prior to this issue?
• What troubleshooting steps have you done so far?
• Which version and OS build number of Windows 10 is currently installed? To check, press the Windows key, type winver, and press the Enter key.
• What is the make and model of your computer?
• Do you have a third-party security software installed?
• Did you check if the graphics driver is compatible with Windows 10?
• Are you receiving any error messages after installing the driver? If yes, can you provide us the exact error code that flashed out?

Meanwhile, I would suggest that you try to download and install the latest graphics driver from the manufacturer's website of your device.

Update us with the results so we can further assist you.

 

Graphics driver failed durring installation

Hi Ben,

Thank you for contacting Microsoft Community. I will surely help you.

To understand the issue better, I would need more information from your end.

• Do you get any error messages while booting the computer normally?
• What is the make and model number of the computer?

This issue could have occurred if the driver is not installed properly.

I suggest you to boot the computer to Safe Mode with Networking and check if the issue occurs. If the issue do not occur in Safe Mode with Networking, I suggest you to install latest graphics driver and check if you face any issues.

Step 1:

I suggest you to refer the article and check if it helps.

Start your PC in safe mode in Windows



Step 2:

Now install latest graphics driver and check if you can boot the computer normally.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.