Windows 10: Laptop Flashing Black Screen After Reboot; Inoperable; Need Help

Hello,


I recently rebooted my Dell laptop & after logging into windows, it continually flashes a black screen & is completely inoperable. I tried rebooting in Safemode which didn't help either. Any suggestions? Thanks!




:)

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

Screen flashes black when viewing a YouTube video

Hi Cody,

We need to gather more information for us to better assist you on your screen concern. Kindly answer these questions:

• Were there any changes made on your computer before encountering the flashing black screen issue?
• Are you using a laptop or a desktop? If you're using a laptop, does your screen flashes black when using the built-in monitor? If you're using a desktop, do you experience the issue when using other monitors?
• Does the issue only occur when you play YouTube videos?
• Are you experiencing the flashing black screen issue while watching YouTube videos in full screen mode or while in window mode?
• Do you experience the same concern when playing YouTube videos using other web browsers?

The issue may be occurring because of an incompatible application or the display driver is outdated. While we wait for the answers to our questions, kindly follow the steps found in this
link. The article will provide you the steps that can usually resolve screen flickering issue in Windows
10.

We await for your response.

 

Black Screen Flashing

Hi MichaelCretz,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. What is the make and model of the PC?
   
2. Do you get the black screen when restarting the computer or when using the computer?
   
3. As you mentioned it occurs for 1-2 seconds, do you get the black pop up or the entire screen goes black?
   
4. Are you aware of any changes happened on the computer prior to the issue?
   
5. Which version of Windows you are using? (To check, type:winver in start menu and hit enter.)
   

I appreciate the time you have taken to resolve this issue. There can be many reasons for booting to a black screen.
These screens may appear with or without the mouse pointer.
The main causes are Problems with the driver for your display adapter or incompatible application. As you have already updated the drivers, I would suggest you to follow the other steps mentioned in the article on
Troubleshoot black screen or blank screen
errors.

If you would like me to provide additional advice, simply respond to this thread. I will get notified and I’ll reply to you as soon as I can.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator