Windows 10: Laptop freezes for no apparent reason. Only way to restart it is by a hard reset.

Laptop freezes every few minutes. Nothing except a hard reset gets it going again. Gigabyte Sabre i7. Still under warranty, returned twice to Loot for repairs. They insist it is working properly. 7 hard resets in the last 4 hours of use. Can you assist?

:)

 

GPU-Z 0.7.8 / 0.7.9 / 0.8.0 Bios reading not possible GTX670-solved with gpu-z 0.8.1

@Maban - does GPU-Z fail the same way for you the way it does for me? I.e. total system freeze/lockup, requiring a hard reset?

@W1zzard - I will try the suggested steps later today, as I am not near that PC at the moment.

 

Screen Freezes for no apparent reason.

I am experiencing freezing of my Windows 10 laptop for no apparent reason when in the middle of, say, viewing a website. When this occurs the mouse or touchpad nor anything on the keyboard will function. To get the laptop, which is new, running again necessitates
pressing the power button to shut down prior to switching back on.

The following "Problem Signature" information is no help to me. Can anyone assist please or is it something that necessitates returning the laptop to the manufacturer Acer?

Problem signature

Problem Event Name: BlueScreen

Code: 124

Parameter 1: 7

Parameter 2: ffff9f8acbb83028

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_17134

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.17134.2.0.0.768.101

Locale ID: 2057

 

Hibernate Requires Hard-Restart (power supply reset)


after you try Bro 67 suggestion

could you please confirm you have the most recent BIOS

that unless you changed BIOS settings for a reason could you reload defaults.

Could you reset power plan to defaults.

You have a string of these errors in power report.





When this occurs, are any errors being reported in Event Viewer?

Along that subject what is reliability history reporting in the way of errors?