Windows 10: Laptop freezes on login screen but works fine in safe mode.

Problem:I have an HP 15-eq laptop. It suddenly crashed while I was working and now when I try to boot, it reaches the login screen but if move the cursor, the screen freezes and turns black and the laptop stops responding.Steps taken so far:Startup repair from winRE. It said auto repair was unable to solve the problem.HP diagnostics extensive memory test. Result: passedReset while keeping the files. Result: reset was done and all the apps are gone but the problem persists.Boot into safe mode. Result: everything seems to be working fine in safe mode, which leads me to believe this is not a RAM

:)

 

Freezes in login screen of Safe Mode. Works ok in normal mode

Hi

I have this problem and do not know how to solve it. For some time and up to now I can’t enter in Safe Mode. I can login normally in normal mode, but when I restart and boot in Safe Mode (safe mode, safe mode with networking, or safe mode with command prompt, it is the same), few seconds after appearing in the login screen, Windows freezes. I can type the password + Enter fast and then I see the desktop, but it just then freezes, or I can type slowly and it will freeze during typing, or do nothing and wait in login/lock screen and it will freeze after few seconds...

I have made chkdsk c: /f /r at boot, all is ok!, I have done from admin command prompt sfc /scannow and all dism scan check and restore, everything is ok...I am desesperate as I need to make some tasks from safe mode (clean uninstallations, or simply to have it available in case of problem in normal mode!), and I can’t use it at all!

I have win10 pro with last updates.

Please could you point me to some solution or hint? Thanks a lot!

 

PC freeze within 30sec of boot, works fine in safe mode

Hi there,

Having an issue with my Laptop, running win 10 pro.

Freezing in less than 30 secs of boot normal boot.Safe mode works fine where I have tried to run sfc now issue found.

So here is a quick list of what I have so far tried

• Boot to safe mode sfc /scannow no issue found
• Tried a clean boot(disable all no MS services) and reboot
• Sign in under a new user account
• Read logs but nothing seen freezing seem to not write any logs.
• Memory test passed
• chkdsk passed
• run windows repair off disk
• Sure there is more than I can not think of at the moment as my brain is ready to sleep
• System Restore
• Startup Repair

I am thinking it might be a driver based issue due to working fine when in safe mode but haven't updated any drivers.

Any help will be greatly appreciated.

Thanks,

 

Password not accepted in Safe mode

Hi,

Thank you for posting your query on Microsoft Community forum.

Have you tried all the above steps suggested by Sangeeta Sarkar on September 13, 2015.

I would suggest you to provide some information to help you better.

• Are you trying to login the Microsoft account or the Local account in safe mode?
• Did you try with only safe mode or safe mode with networking?
• What is the critical error you are getting?

If you are using Windows 10. To go to safe mode you have to follow the below steps.

If you are able to go to login screen in normal mode try the below steps to go to safe mode with networking.

• 
  At the login screen click on the power symbol.
  
• 
  Hold SHIFT + Click Restart.
  
• 
  After restarting your system, select the Troubleshoot option.
  
• 
  Select advanced options under
  Troubleshoot screen.
  
• 
  Click on Startup Settings.
  
• 
  Click Restart and follow the onscreen steps to go to
  Safe Mode with networking and check if you are able to login.
  

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Please get back with more information, we will be glad to help you further.