Windows 10: Laptop freezing and becoming completely non responsive

Hello,I recently factory reset my laptop and while installing windows it shut down so then I went to the repair guy and he used the usb and turned on the laptop. Now the problem is It keeps freezing every few minutes Doesn't turn on properly. I've to use Bios recovery or troubleshooting to turn it on And when it's on It freezes and then I've to shut it down I thought it was some drivers issue or update but it freezes before even completing that And I also realised that there's no sleep option for some reason nowI need to fix it asap please help

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non responsive

my page keeps freezing and says non responsive ,need suggestions what to do

 

My laptop randomly freezes and becomes completely unresponsive

Hi Mia,

You laptop freezing and hanging could be caused by different possible scenarios. For us to address your concern, kindly answer the questions below:

• Were there any recent changes made on your computer? Like an update or a new programs was installed.
• Was there a specific activity you were on when the computer freezes.
• What troubleshooting steps have you tried?

We look forward to your response to our queries.

 

laptop freez

Hi,

You laptop freezing constantly after upgrading it to Windows 10 could be caused by some settings that are not configured properly. For us to better clarify the concern, kindly answer the questions below:

• Are you receiving any error message when the laptop freezes?
• Was there any specific action done or application that was opened before the laptop freezes?

We look forward to you response.