Windows 10: Laptop freezing when idle - while charging

I have had an Acer Aspire ES1 - 533 specs: processor - intel pentium R; CPU N4200 @ 1.10ghz RAM - 8.00GB Windows 10 OS 64bit Graphics type - Intel HD 4000 Hard disc space - 1TB since June 2017


I've recently ran into a problem when charging the laptop, it seems to freeze/lock up completely after being idle for 2 minutes, requiring a force shut down using the power button. When the laptop isn't charging however, running on the battery, everything seems to work perfectly fine, and it can be left idle all day long without freezing.


I have scanned the system for corrupted files, which turned up with no problems, and I've ran a disc check which also turned up with no issues, and I've also done a system restore, which seemed to have fixed the problem, but it returned again after a few days and it's back to locking up after being idle for 2 minutes while charging.


Does anybody know what the problem could be? Is it hardware or software related?


Any help is greatly appreciated. Thank you!

:)

 

Windows freezes when left idle

Hi. I just wanna ask why does my laptop freezes when i left it idle? It's just randomly freezes and restart then when i left it untouch it's frozen again. Imusing windows 10 1709

 

PLUGGED IN NOT CHARGING WINDOWS 10, ASUS LAPTOP

• hi sir/ ladies,
  
  Recently my laptop stopped charging when the battery meter reach 74% (before it was 94% then it become 84% next is 81% and finally 74%), can anyone tell me how to fix it. i try different solution in internet such as STEP 1: device manager STEP 2: Battery STEP
  3: Uninstall 2nd option in battery STEP 4: Scan for hardware changes and so on BUT it also didn't fix the battery issues in my laptop.
  
  thank you, sorry for my bad english.
  
  P

 

Windows 10 laptop freezes completely when charging

Hello,

Thank you for contacting Microsoft Community.

We understand the inconvenience you have experienced. Let us know few things to analyze the issue.

• What is the make and model of your laptop?
• Is your devices installed with any software, that Controls Power settings?
• Did you check using different charging connector?
• Will this happen, while working with any particular application?
• Did you check leaving the device for some time, when it freezes?

Give us more details to assist you better.