Windows 10: Laptop goes to sleep mode automatically

Hi I have been facing a issue where my pc goes to sleep mode automatically all of a sudden when there is a power cut and inverter goes to battery. This happens even if I turned off the switch where my charging adapter is plugged in. I have already done hard reset of my laptop and the issue still persists. I have also run hardware scan and everything looks fine. Even customer support looked the issue remotely and could not find anything. Please guide me how to solve this issue.

:)

 

Computer goes to Sleep mode automatically

Hi Anthony,

Thank you for posting your query in Microsoft Community. Apologize for the inconvenience caused to you.

I suggest you to follow the steps provided below if not tried already and check if it helps.

• Navigate to Start>Settings>System>Power & sleep.
• In the right pane, select Never from the drop down list for
  Screen and Sleep.
• Close the dialog box and check for status.

Hope the information is helpful. Keep us posted on the status for further assistance.

 

PC goes to sleep automatically.

Hi Hamza,

Conflicts with the power settings is one of the possible reasons why your computer goes to sleep automatically. For us to assist you better, kindly answer the following questions:

• Have you made any changes to your computer prior to this issue?
• What troubleshooting steps have you done so far?
• Which version and OS build number of Windows 10 is currently installed? To check, press the
  Windows key, type winver, and press the
  Enter key.

Meanwhile, you can try to run the Power troubleshooter. Windows 10 has a built-in troubleshooter to check and fix issues with your system's power settings. You can follow the steps below:

• Open Control Panel by right click on
  Start Button.
• In the search box, type troubleshooter, and then click
  Troubleshooting.
• Click on the view all option on the left panel.
• Run the Power troubleshooter.

If the issue persists, we suggest that you try to follow the troubleshooting steps in this

thread that were provided by Aleksandr 10 and JanElliott_1969.

We're looking forward to your response.

 

PC goes to sleep automatically.

Hello

I have Dell core i5(7th generation). I am using windows 10. My system goes to sleep automatically sometimes. I have increased sleep set time but still I doesn't work. I usually happens while playing video game on my laptop. The game keep on running but system
goes to sleep and I continues when I log in again.

Please suggest any solution for this problem.

Thank You.

Moved from: Windows / Windows 10 / Windows settings / PC