Windows 10: Laptop hacked & now locked with unknown password

Hello,Thanks for helping!Like an idiot I let someone into my laptop remotely & he added a password that is unknown to me.A scammer who wanted $$ to unlock it.I'm sure there's a work around but I have no idea how to do it.Help please!!& Thanks again.

:)

 

Laptop Hacked - Password Changed

Okay.... I followed all the steps in Option Four right up to Step 8,


[
where unlike the Tutorial, I got HKEY_LOCAL_MACHINE\REM_SAM\SAM\Domains\Account\Users\000001F4. No 'S' in the word Account.

Then, in Step 9, when I opened the 000001F4 key, I was instructed to change 11 to 10 in the first column of line 0038. On the problem laptop, the first column of line 0038 has a value of 15, not 11. I would supply a screenshot but I don't know how to do that on a computer that won't start.

So I didn't do anything. I obviously need more help.

 

unknown player - locked out of laptop -was i hacked?

I rebooted my dell laptop this morning and the only user on the login screen is "Unknown Player" I typically have a local admin. login and do not use any Microsoft login on this laptop. There is not any option to change or login in as another user. I am
totally locked out since this "unknown player" is not my account. This is for windows 10 and i have norton antiviris installed. when i attempt to login under this "unknown player" Account i see the following pop up :

" Your device is offline. Please sign in with the last password used on this device." nothing seems to work. i can connect to the internet in the lower right corner, but nothing happens.

Help please..?

 

Laptop Hacked - Password Changed

That would appear to be just a simple typo. Look at the bottom of Regedit in the screenshot at step 8 where it too clearly shows \Account\ with no 'S'. @Brink should be able to confirm that. I've just followed the instructions on another PC and it too had Account in the singular.

Very sensible to leave things alone and seek further help. I don't know what the value 15 means, or if its safe to change it. On the machine I just modified it was 11 as expected. Hopefully someone who knows more than me will be along shortly.