Windows 10: Laptop hangs up during NVIDIA GeForce Experience update.

Hi,Yesterday my laptop froze during the NVIDIA GeForce Experience update. It's a brand new HP laptop and I had no idea what to do. After almost 30 minutes of freezing, I reluctantly turned off my laptop by pressing the power button for a few seconds. When I turned it back on, it took a few minutes extra to fully turn on. From there on it was as usual. But still, I'm scared about anything wrong with my laptop due to the force shut-down. How can I make sure that my laptop's health is good? Thanks and Regards,Arjun

:)

 

Unable to un-install GeForce Experience

I currently have a Windows 10 laptop with a NVIDIA GeForce 970M gpu installed.

I am trying to uninstall the GeForce experience but cannot. I followed the directions in a similar post that stated to do the following:

As you are unable to un-install GeForce Experience software, I would suggest you to follow the steps mentioned below.

• Press Windows key + X.
• Select Device Manager.
• Expand Display Adaptors.
• Right click on NVidia display card drivers and select Un-install.
• Note: After selecting un-install you will get the message dialog box – Confirm Device un-install. Make sure you put a check mark that says Delete the driver software for this device
• Click OK.
• Restart the computer, computer will load generic display drivers.
• Now go to Programs and features and check if GeForce Experience is listed under installed programs. If GeForce Experience is still listed, select it and click on Un-install and check

I am still unable to uninstall the program and am currently trying to reinstall an updated driver.

What else can I do to remove the "experience" program?

Thank you

 

Windows 10 - Nvidia GeForce - Update needed but Program doesn't open (Nvidia GeForce Experience)

Hi Barbara,

Thank you for posting your query in Microsoft Community.

I can understand, how frustrating it can be, when things don’t work as expected.

I'd be glad to help you.

Please answer the query, mentioned below:

• 
  What is the error code or error message?
  

I would suggest you to uninstall and reinstall the Nvidia GeForce graphic card
driver from the manufacturer website and check, if it works. Refer to the following steps to uninstall the
Nvidia GeForce graphic card driver from the Device Manager.



a. Click on Windows key + X key and then, select Device Manager.

b. Locate and expand “Display Adaptor” in the Device Manager Window.

c. Right-click on the “Display Adaptor” and click on “uninstall" the
Nvidia GeForce graphic card driver.

d. Restart the computer and check, if it works.

Hope this information helps you. Kindly post back with the updated issue for further assistance.



Thank you.

 

Nvidia GeForce experience not working

Please try these steps and check after each step. If these don't work, let me know. I will provide further troubleshooting steps.

A. Windows Key+R > Type services.msc and Enter to open Services Window

Select any service and press n to reach to services starting with n

There may be more than one nVidia services. Select one and double click and set the Type to Automatic and also make sure to start the service.

Do this for all nVidia services.

B. Uninstall nVidia GeForce and download it from below and reinstall again

https://www.nvidia.com/en-us/geforce/geforce-ex...

There are two other actions which you can undertake

1. Restore from a system restore point to a point when things were working fine

https://support.microsoft.com/en-us/help/12415/...

2. If the issue has been caused due to recent Windows update - I would suggest that you uninstall the latest KB update and hide it so that it doesn't install it automatically and wait for new update to come which will be installed automatically.

To know which update got installed

Windows Key+i to invoke Settings > Update & Security > Click View installed update history. These KBs should be from the below list. Don't uninstall any other KB

For 1809 -
https://support.microsoft.com/en-us/help/4464619

For 1803 -
https://support.microsoft.com/en-us/help/4099479

Make note of KB and uninstall and block it.

Uninstall

Windows Key + R > Type: appwiz.cpl > Enter > Click View installed updates > Select the required updates, right click, uninstall.

Block

Microsoft has provided a tool Show/Hide Updates tool to block the update

Download the tool from below link

http://download.microsoft.com/download/f/2/2/f2...

When you run this troubleshooter, it will search for available updates and list them

Select the update which you want to hide. Click Next and follow on-screen directions

Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product
advertised on the site before you decide to download and install it.