Windows 10: Laptop hangs while in screen saver

I have an HP Spectre x360 15-ch0xx. Windows 10 Pro, version 20H2, OS build 19042.746. Since it was new, it's had a very annoying problem: it hangs while in the screen saver. I'll walk away from my desk for a while (an hour, overnight, whatever), and I come back to an unresponsive system. The fan is still running but that's it.

(I wrote about this once before: Laptop randomly hangs while in sleep mode)

I suspected the system was not dead, but just unresponsive. I installed the Chrome remote-access extension. This morning the system wouldn't wake up. I fired up the Chrome client, and shazam! There's the desktop. I could pan around and even click on things, though many things were unresponsive. Eventually the clicks quit working at all (even though the GUI indicated it had "heard" the click) and I had to power-cycle. I couldn't shut it down cleanly.

So Windows was still running, and the Chrome client was working, but much of the system was hung up.

Any guesses how I could fix this? I've already run through the "re-install every driver" drill several times without improvement, and obviously I've had many OS updates since posting about it 18 months ago.

:)

 

screen saver

Hi Jack,

Thank you for using Windows10.

Let us know what happens exactly when you try to set the screen-saver or put the computer to sleep.

I would suggest you to review he settings and check. Here is the steps:

To change Screen Saver:

• Press Windows/Start key.
• Type Screen Saver and click on Change Screen Saver.
• Select the screensaver from the drop down menu and click on Apply.
• Click on OK.

To put the computer in sleep:

• Press Windows/Start key.
• Type Power and click on Power Options.
• Select Change when the computer sleeps in the left panel.

Reply with the updated status for further help and we'll be glad to assist.

 

Screen Saver/Desktop/Screen Saver

Hi Jim,

The issue you encountered with screen saver can be due to incorrect screen saver settings. To better isolate your concern, we'd like to ask the following:

• Have you tried changing the screen saver settings?
• Are you trying to off the the screen saver?

Meanwhile, you can follow these steps to turn off your screen saver:

• Open Settings and Select Personalization.
• Click Lock screen, scroll down and choose Screen saver settings.
• Choose None in the drop-down menu.
• Select Apply.
• Click OK.

Keep us posted if you need additional help.

 

screen saver

Hi Amir,

A screen saver is a moving picture or pattern that displays on the screen(s) of your PC after you have not been active on the PC for specified period of time to wait. You can follow the steps below to change the screensaver on your Windows 10 laptop:

• Press Windows key.
• Click on Settings > Personalization > Lock
  screen > Screen saver settings.
• You can choose the Screen saver that you want in the Screen Saver Settings
  window.

Should you need further assistance, don't hesitate to get back to us.