Windows 10: laptop integrated camera monitor not working but camera takes pictures

laptop integrated camera monitor not working but camera takes pictures. Camera app re-installed; driver re-installed; laptop re-started.I can't find a way to attach the screenshot recommended; it just shows a black screen with a 'viewfinder window', which dances around.

:)

 

Dell Monitor Camera

I have a Dell Monitor hooked to a Dell XPS Laptop. I want to use the monitor camera not the laptop camera. I've tried the suggestions from a closed thread about activating the camera but when I try the steps it keeps going to the laptop camera.

Suggestions or am I asking the impossible.

 

Camera not found (Integrated laptop camera)

I used to have access to my laptop's integrated camera. It has been a few months since I have used the camera in Zoom, but today it does not show up. I have Win10-32 Home (Version 1909 - OS Build 18363.1082) and assume it might have been removed somehow when Windows did an update. I have done all the things I know to do. Device Manager does not show a camera and a scan does not show any camera. I also checked all the categories in DM and there just is no camera. When I type camera in the start menu, it opens a page that says my camera cannot be found and the error code is: 0xA00F4244-no camera attached.

I went to the MSI driver website, but there are no camera drivers. Also, a motherboard and chipset update from the driver webpage did not add the camera drivers. Not sure what else I can do, but I need the camera.

 

Camera not found (Integrated laptop camera)

Someone else recently had a similar issue, where it was showing up under 'Hidden Devices'. Have you already checked there? If it is, and 'grayed out', it might be driver problem preventing it from connecting and making it show up as 'Hidden'. You can choose to uninstall the driver, and reboot or in some cases it can be accidentally turned off in the Bios. Otherwise it could be the hardware and / or connection inside that's failing

Hidden devices reconnection