Windows 10: Laptop is stuck after saying no to cortana while setting up, can i turn it off and turn it...

Hi, i just factory reset my hp omen gaming laptop. I got to the set up like its a brand new windows 10 os and it has been stuck on the page saying “Almost done now! We just need to get a few more things polished up for you, and windows will be all yours. Looking forward to helping you out!” Right after it asked if i wanted Cortana to be running in the background. I said skip, but now I'm here. its been stuck like this for an hour or two with my hard disk light flashing very briefly on the side. Im just curious if it would be harmful or okay to power off my laptop and turn it back on? Ive read

:)

 

Turning Cortana Back On

Hi,

Thank you for posting in Community.

We understand your concern and we will provide the assistance required to help you resolve the issue.

Before we proceed, I would like you to provide the information stated below:

• What happens when you try to turn it on?
• Do you get any error message when your trying to turn it on?
• Did you make any changes to your computer after you turned Cortana Off?

For now, I would suggest that follow the steps below and check if you are able to start Cortana.

• Go Settings, Time & Language, Speech, Speech, inking, & typing
  privacy settings.
• Get to know me - turns Cortana on

Hope this helps

 

Turning Cortana Back On

Thanks for your reply, it helped fix things. I discovered that my region is set to UK but I did not have English UK speech pack downloaded. All OK now

 

Cortana won't turn on

Hi Roger,

I will be glad to help you with the issue you have with Cortana. I appreciate the troubleshooting you tried on the computer.

Did you make any changes to the computer prior to the issue?

What is the antivirus program on the computer?

What is the make and model of your computer?

Did you install the audio driver from the manufacturer website?

Did you make any changes to your computer's sound settings prior to this issue?

If Cortana doesn't recognize your Microphone, the issue could be because of incompatible sound drivers. I suggest you to download all the updates and check if it works.

To turn on location settings for Cortana, I suggest you to try these steps and check if it helps.

• 
  Click on Start Button and type Location in the search.
  
• 
  Open Location Privacy Settings.
  
• 
  Under the option "choose apps that can use your location" check if Cortana is turned on.
  
• 
  If not turn on and check if it helps.
  

Please reply with the required information and the results, we are happy to help you further.

Thank you.