Windows 10: Laptop issues - Is it Windows or HP?

Discus and support Laptop issues - Is it Windows or HP? in Windows 10 Software and Apps to solve the problem; I've been experiencing two very frustrating issues with my HP laptop over the past few months and no amount of troubleshooting has helped thus far. I'm... Discussion in 'Windows 10 Software and Apps' started by murasakitsune, Nov 23, 2022.

  1. Laptop issues - Is it Windows or HP?


    I've been experiencing two very frustrating issues with my HP laptop over the past few months and no amount of troubleshooting has helped thus far. I'm not sure if it's an OS issue or hardware...1 My computer no longer wants to shutdown or stay asleep/hibernate anymore. If I choose Shutdown from the Windows menu, the computer goes off, but turns itself on again after about 20 seconds or so. Sometimes, after repeatedly doing this several times, it will finally shutdown, but when I turn it on again, Windows goes to some kind of setup screen and I have to choose what to do. I can sometimes get

    :)
     
    murasakitsune, Nov 23, 2022
    #1

  2. Windows 10 Hibernate issue with the HP laptop

    Hi,

    Sorry for the delay in response.

    We would suggest you to runt the Power troubleshooter and check.

    Try to run the troubleshooter and check.

    • Type Troubleshooting in the search box and hit
      Enter.
    • Select View all from the left pane and select Power.
    • Follow the on-screen troubleshooter and try the steps.
    We would also suggest you to update the firmware of the BIOS and install the chipset drivers and check.

    For steps related to updating firmware for the BIOS and chipset drivers, you may contact the HP.
     
    Ravinath P, Nov 23, 2022
    #2
  3. Yaqub K Win User
    HP Envy Laptop Battery not charging after Windows 10 installation

    Hi,

    Thank you for posting on Microsoft Communities.

    I suggest you to un-install and re-install battery drivers from Device manager and check. Follow the steps:

    • Press Windows Key + X.
    • Click on Device Manager.
    • Expand Batteries and right click on Batteries ACPI and click on Un-install.
    • Restart the computer and check.

    If the issue persist, I suggest you to visit HP Envy website and check whether HP has released any firmware updates for Windows 10. If so, please go ahead and install them and check with the issue.
     
    Yaqub K, Nov 23, 2022
    #3
  4. dalchina Win User

    Laptop issues - Is it Windows or HP?

    Hp laptop screen won’t display except occasionally

    - this suggests BIOS corruption or a hardware problem...
    Whilst you might try flashing the BIOS (updating it may be necessary to run Win 10- witness your problem above), you also say you have access to it.
    Do you hear any beeps or sounds?

    Try steps 1,2 here:
    Laptop freezes at HP logo without loading circle - HP Support Forum - 5997641

    Check the version of your BIOS vs that listed on HP's site for your laptop.

    I'm also wondering if this might be related to your CMOS battery inside your laptop. (This should be a normal circular battery).
    How to replace the CMOS battery
    - but that's just a thought.

    Worth asking on the HP forum.

    ================================
    Sorry that's not how to create a bootable disk. All that disk is is data storage- as you just copied the files to it.

    Please see:
    How to Create a Bootable DOS USB Drive
    for one way to do it using a free program.

    However, given the above, doing that isn't likely to help you I'm afraid.
     
    dalchina, Nov 23, 2022
    #4
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Laptop issues - Is it Windows or HP?

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