Windows 10: Laptop keep asking for bitlocker key

Keep having issue to start my laptop. Blue screen asking for bit locker key, which I keyed in and continued. Then I restarted, and the same thing happens again. Any idea how to solve this?

:)

 

BitLocker Key

There may be a software that triggered the BitLocker in your Windows 10 PC. To assist you better, we suggest that you check these articles for further information:

• Find my BitLocker recovery key.
• BitLocker recovery keys: Frequently asked questions.

• BitLocker

Let us know if you need further assistance.

 

Asking for Bitlocker recovery key on login

So I was playing with BIOS settings for reformatting my laptop and reinstalling Windows using bootable USB drive. I didn't succeed and I probably did something stupid. Now I'm not able to login into my laptop. It's asking me for bitlocker recovery key on both disabled and enabled settings of secure boot.

On "Enabled" setting, it says "Bitlocker needs your recovery key to unlock your drive because Secure Boot policy has unexpectedly changed."




On "Disabled" setting, it says "Bitlocker needs your recovery key to unlock your drive because Secure Boot has been disabled. Either Secure Boot must be re-enabled, or Bitlocker must be suspended for Windows to start normally."




I don't have a recovery key. I don't remember setting one. I even searched for it in my Microsoft account. My device (ASUS X205TA) is listed but the recovery key is not.

Note that I don't have any useful data in the laptop, so I'd be fine with reinstalling windows even if I loose all the data. I just want to be able to use my laptop again.

 

Bitlocker Recovery Key

Hi,

My HP Envy underwent some updates when I shut it down last night. These completed normally.

This morning when I turned it on it is asking for a Bitlocker Recovery key. I was not aware that this laptop even had bitlocker activiated, but clearly it has.

I do not know what the recovery key is, I have not copied it to a USB stick or written it on a piece of paper. Why would I? I didn't even know bitlocker was activated.

I visited my microsoft account and found that the HP is listed in the 'Devices' section with the correct identifier and there is a link to 'Bitlocker details'. However, when I click this the bitlocker key and key identifier listed there do not match the key identifier that the laptop is asking for. And entering this key just gets me "this is incorrect".

How come the wrong key is listed there?

How can I get the correct key?

Is there anyway to get round this without losing all my data?