Windows 10: laptop keeps crashing - where can i find the "right" error log/

Discus and support laptop keeps crashing - where can i find the "right" error log/ in Windows 10 BSOD Crashes and Debugging to solve the problem; I keep getting the BSoD and have a feeling it's a hardware issue with either my video card or wifi card - Where can I find error logs that would... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by chrisoneil34, Mar 4, 2021.

  1. CHRISONEIL34
    chrisoneil34 Win User

    laptop keeps crashing - where can i find the "right" error log/


    I keep getting the BSoD and have a feeling it's a hardware issue with either my video card or wifi card -


    Where can I find error logs that would point me to the issue?


    Dell Inspiron i7-6820HQ

    8GB ram

    Win 10 pro 64-bit: 18363.1379

    NIC: Intel Dual Band Wireless AC 8260 / IEC 2 1219-LM

    Display: FirePro W5130 / Intel HD Graphics 530

    :)
     
    chrisoneil34, Mar 4, 2021
    #1
  2. MAYRA AQU
    Mayra Aqu Win User

    Windows 10 keeps crashing

    Hi,

    There are many possible reasons why the computer will keeps on crashing. One of which is missing or corrupted system files. For us to further isolate the issue, we suggest answering the following questions:

    • What exactly are you accessing/doing when the computer crashes?
    • Were you still able to login to the computer after it happens?
    • Can you send us a screenshot of the error messages or mini dump that you've received?

    In the meantime, if you're seeing a blue screen when the computer crashes, we suggest following the steps on this article:
    Troubleshoot blue screen errors. Kindly choose the appropriate answer to the category
    "When did you get the error?".

    We'll wait for your response on this matter.
     
    Mayra Aqu, Mar 4, 2021
    #2
  3. VAYRA86
    Vayra86 Win User
    Games have been crashing, my PC isn't stable.

    if temps remain in check I would suggest diving into windows event logs to see what kind of system interrupts and errors you generate around these crashes. It will point us in the right direction
     
    Vayra86, Mar 4, 2021
    #3
  4. PEACH1971
    peach1971 Win User

    laptop keeps crashing - where can i find the "right" error log/

    all games crash!

    I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
    Increase the window size step by step and watch your vga temps permanently.
    What happens?
    If it crashes, run at stock speeds as suggested before and retry.

    P.S.: When your system locks, does the display signal turn off after a time?
    Stuttering sound or no sound at all when freezing?
    What X1800XT model do you own exactly?
     
    peach1971, Mar 4, 2021
    #4
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laptop keeps crashing - where can i find the "right" error log/

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