Windows 10: Laptop keeps randomly rebooting - Windows Debugger

Discus and support Laptop keeps randomly rebooting - Windows Debugger in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello, My laptop randomly reboots. I've run a windows debugger and below is what it spits out. Can someone tell me specifically what is wrong with... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by kkar007, Jul 4, 2018.

  1. KKAR007
    kkar007 Win User

    Laptop keeps randomly rebooting - Windows Debugger


    Hello,


    My laptop randomly reboots. I've run a windows debugger and below is what it spits out. Can someone tell me specifically what is wrong with my laptop?


    Any help would be appreciated!

    Thanks!


    Loading Dump File [C:\WINDOWS\Minidump\070418-43
    Mini Kernel Dump File: Only registers and stack trace are available


    ************* Path validation summary **************
    Response Time (ms) Location
    Deferred srv*
    Symbol search path is: srv*
    Executable search path is:
    Windows 10 Kernel Version 16299 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Machine Name:
    Kernel base = 0xfffff802`85816000 PsLoadedModuleList = 0xfffff802`85b7a0d0
    Debug session time: Wed Jul 4 14:16:39.682 2018 (UTC - 4:00)
    System Uptime: 0 days 0:00:08.475
    Loading Kernel Symbols
    ..............................................
    ...
    Loading User Symbols
    Mini Kernel Dump does not contain unloaded driver list
    ******************************
    * *
    * Bugcheck Analysis *
    * *
    ******************************

    Use     !analyze -v to get detailed debugging information.

    BugCheck 124, {0, ffffaa03b87988f8, 0, 0}

    Probably caused by : AuthenticAMD

    Followup: MachineOwner
    ---------

    nt!WheapCreateLiveTriageDump+0:
    fffff802`85f72963 48895c2438 mov qword ptr [rsp+38h],rbx ss:0018:ffff878f`0cd775e8=ffff
    2: kd> !analyze -v
    ******************************
    * *
    * Bugcheck Analysis *
    * *
    ******************************

    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffaa03b87988f8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

    Debugging Details:
    ------------------


    KEY_VALUES_STRING: 1


    STACKHASH_ANALYSIS: 1

    TIMELINE_ANALYSIS: 1


    DUMP_CLASS: 1

    DUMP_QUALIFIER: 400

    BUILD_VERSION_STRING: 10.0.16299.492 (WinBuild.160101.0800)

    DUMP_TYPE: 2

    BUGCHECK_P1: 0

    BUGCHECK_P2: ffffaa03b87988f8

    BUGCHECK_P3: 0

    BUGCHECK_P4: 0

    BUGCHECK_STR: 0x124_AuthenticAMD

    CPU_COUNT: 4

    CPU_MHZ: 9bf

    CPU_VENDOR: AuthenticAMD

    CPU_FAMILY: 15

    CPU_MODEL: 65

    CPU_STEPPING: 1

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    PROCESS_NAME: System

    CURRENT_IRQL: 0

    ANALYSIS_SESSION_HOST: DESKTOP-ATS439U

    ANALYSIS_SESSION_TIME: 07-04-2018 14:23:22.0917

    ANALYSIS_VERSION: 10.0.17674.1000 amd64fre

    STACK_TEXT:
    ffff878f`0cd775b0 fffff802`85c49ce5 : ffffaa03`b62a2580 ffffaa03`b87988d0 ffffaa03`b62ac4c0 ffffaa03`00000000 : nt!WheapCreateLiveTriageDump+0
    ffff878f`0cd77ae0 fffff802`85a99468 : ffffaa03`b87988d0 00000000`00001000 fffff802`00000000 ffff878f`0cd77ae0 : nt!WheapCreateTriageDumpFromPr
    ffff878f`0cd77b10 fffff802`85a99f8b : fffff802`85b6aec0 fffff802`85b6aec0 ffffaa03`b62ac4c0 fffff802`85d6e670 : nt!WheapProcessWorkQueueItem+0
    ffff878f`0cd77b50 fffff802`8588c935 : ffffaa03`b62ac4c0 ffffaa03`b62a2580 ffffaa03`b62ac400 ffffaa03`00000800 : nt!WheapWorkQueueWorkerRoutine
    ffff878f`0cd77b80 fffff802`8590d9e7 : ffffaa03`b62a2580 00000000`00000080 ffffaa03`b629f040 ffffaa03`b62a2580 : nt!ExpWorkerThread+0xf5
    ffff878f`0cd77c10 fffff802`85992ca6 : ffffbd80`df700180 ffffaa03`b62a2580 fffff802`8590d9a0 00000000`00000000 : nt!PspSystemThreadStartup+0x47
    ffff878f`0cd77c60 00000000`00000000 : ffff878f`0cd78000 ffff878f`0cd72000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


    THREAD_SHA1_HASH_MOD_FUNC: 26acd050bd9f055d0a04825d57b9e0

    THREAD_SHA1_HASH_MOD_FUNC_OFFS

    THREAD_SHA1_HASH_MOD: 30a3e915496deaace47137d5b90c3e

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME:     AuthenticAMD

    IMAGE_NAME: AuthenticAMD

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    STACK_COMMAND: .thread ; .cxr ; kb

    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_B

    BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_B

    PRIMARY_PROBLEM_CLASS: 0x124_AuthenticAMD_PROCESSOR_B

    TARGET_TIME: 2018-07-04T18:16:39.000Z

    OSBUILD: 16299

    OSSERVICEPACK: 492

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK: 784

    PRODUCT_TYPE: 1

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal

    OS_LOCALE:

    USER_LCID: 0

    OSBUILD_TIMESTAMP: 2018-06-08 01:54:42

    BUILDDATESTAMP_STR: 160101.0800

    BUILDLAB_STR: WinBuild

    BUILDOSVER_STR: 10.0.16299.492

    ANALYSIS_SESSION_ELAPSED_TIME: ad1

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:0x124_authenticamd_processo

    FAILURE_ID_HASH: {6fd7875b-9a1b-9e09-d6d6-81602

    Followup: MachineOwner
    ---------

    :)
     
    kkar007, Jul 4, 2018
    #1
  2. XYLEE DEL
    Xylee Del Win User

    Laptop keeps randomly restarting

    Hi Alex,

    Your Windows 10 laptop may have encountered a system conflict that may have caused your laptop restart randomly. For us to help you with your Windows 10 concern, kindly answer the questions below:

    • Have you made any recent changes to your computer prior to this issue?
    • What is the current build and version number of your Windows 10? To check, press the Windows key, type
      winver, and press the Enter key.
    • What troubleshooting steps have you done so far?
    • Do you have a third-party antivirus software installed?

    We'll be waiting for your response.
     
    Xylee Del, Jul 4, 2018
    #2
  3. LINDAMUZYKA
    LindaMuzyka Win User
    HP Laptop keeps rebooting radomely using windows 10

    My laptop keeps rebooting randomly and not sure why, there is no over heating, I am using windows 10, thank you
     
    LindaMuzyka, Jul 4, 2018
    #3
  4. JOHN VIL
    John Vil Win User

    Laptop keeps randomly rebooting - Windows Debugger

    Windows 10 Randomly Restarts Laptop Without Warning

    Hi,

    There may be several reasons why your laptop reboots by itself randomly. We suggest you to run the Hardware troubleshooter and System File Checker tool to scan for any corruptions that may be causing your system to reboot. Kindly follow the steps to run the
    Hardware and Devices troubleshooter:

    • Type Troubleshooting in the Search bar and press Enter.
    • Click on View All on the left panel.
    • This will display the list of troubleshooters which are built-in in the computer. Click on
      Hardware and Devices from the list and you can run the troubleshooter.

    To run the System File Checker tool, kindly refer to this article:
    Use the System File Checker tool to repair missing or corrupted system files    .

    Let us know how it goes.
     
    John Vil, Jul 4, 2018
    #4
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Laptop keeps randomly rebooting - Windows Debugger

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