Windows 10: Laptop Keyboard not working after today's update - Auguist 10, 2020

Hello


My older laptop which I use constantly: Toshiba Satellite, Win 10, just did a Windows update. The Keyboard now does not function at all. The mouse does. I can log on in a Temp user account set up by a MS Teckh a while back, but cannot log on in the primary Admin account.


I repeat: the keyboard has been rendered non-functional as of the windows update. I tried reverting to the previous version, but cannot type in the PIN. Even the num lock key is lit and non-functional.


Under the keyboard device properties, I get the message: "Windows cannot start this hardware device because its configuration information in the registry is incomplete or damages Code 19


any help would be appreciated!

:)

 

Keyboard not working after Windows 10 Update

Hi,

Have you tried updating
your mouse and keyboard driver? If not, we suggest you to do so. There is a possibility that the driver is not compatible with the new Windows 10 update. However, one
of the workarounds that we suggest for your mouse and keyboard to work is to update the driver. If the symptom persist, you can run the Hardware and Devices Troubleshooter. To run the Troubleshooter, follow these steps:

• 
  On your search bar, type
  Troubleshooting.
  
• 
  Change the view to
  View all.
  
• 
  Choose
  Hardware and Devices
  and run the troubleshooter.
  

Let us know how it goes.

Regards.

 

Laptop in-built keyboard not working in Windows 10

Hi Greg Carmack - Windows MVP 2010-19:

I followed your steps one by one and the problem still persists. I'm going thorugh the results of each step:

step 1) System Restore:

When the problem first appeared I tried a system restore, but the Recovery Wizard sent me to a screen where I had to type my password to approve the restore. Since I didn't have a keyboard and there was no on-screen keyboard option, I decided to do a full
PC Reset instead. The reset wiped all restore points that I could have had.

step 2) Update History:

Again, the full reset of Windows erased all update history, and I was left with the updates done during Windows installation. I think I acted to quickly when doing that reset, but I was desperate.

step 3) Device manager update driver.

This didn't work for automatic updates nor manual updates.

step 4) Roll back driver

Since I did a clean install of windows, it wasn't possible to roll back to the previous driver.

step 5) On-screen keyboard

On-screen keyboard does work.

step 6) Test it in repair mode

Did the repair mode and the problem persists.

step 7) Get it replaced

The laptop is not under warranty anymore and I don't think it's a hardware issue since the keyboard works perfectly in the BIOS screen.

step 8) Performing a power drain by unplugging everything and holding power button fo 30 seconds.

This didn't work.

step 9) Reset keyboard

This didn't work.

step 10) BIOS settings

There are not BIOS settings in my laptop that control the keyboard.

step 11) Windows 10 performance and install integrity checklist

Tried all steps in the checklist and nothing worked. I have done a USB clean install of Windows 10 and that did'nt work either.

step 12) Update BIOS firmaware

The BIOS has the latest update that appears in the manufacturer's website for my model. This didn't solve the keyboard problem.

step 13) Upgrade to the latest version of Windows 10

Already mentioned that on step 11, updated to version 1903 and that didn't work.

That's all. I still have an unopperative laptop keyboard. I have been comparing my laptop's device manager list with other laptop's and I found two things that are different so far:

- In my laptop's device manager, under Human Interface Devices, I have two listed devices which I don't know what they are. Both of them are called "HID-compliant consumer control device", both of them enabled and working. I only
have an USB mouse attached to my laptop.

- In the resources tab for the ps/2 keyboard device, there are only three resources: I/O Range 0060-0060,

I/O Range 0064-0064 and IRQ. Other laptops have more than three resources listed in this tab.

I should mention that my Synaptics touchpad doesnt work either, but I didn't notice since I always use an USB mouse with my laptop.

I hope you can help me further since this is a complete mystery. Thanks and have a nice day.

 

Built in keyboard not working

I recently purchased an ASUS ROG GL553VD Notebook Computer and a few weeks ago the keyboard stopped working. After a few restarts it worked again, but today the problem came back, and was not fixed by any amount of restarting. Several people on past posts said to reinstall they Keyboard driver, but there was no Keyboard section in the Device Manager. I am currently resetting the laptop to factory settings to see if that fixes the issue. Any other suggestions would be greatly appreciated.