Windows 10: Laptop keyboard work only in bios

Hi I need help with my laptop, my laptop keyboard work only in bios.

I Deleted the drivers in device manager and tried to update them

I reinstall windows 10

My laptop is xps 13 9350

:)

 

Laptop in-built keyboard not working in Windows 10

Hi Greg Carmack - Windows MVP 2010-19:

I followed your steps one by one and the problem still persists. I'm going thorugh the results of each step:

step 1) System Restore:

When the problem first appeared I tried a system restore, but the Recovery Wizard sent me to a screen where I had to type my password to approve the restore. Since I didn't have a keyboard and there was no on-screen keyboard option, I decided to do a full
PC Reset instead. The reset wiped all restore points that I could have had.

step 2) Update History:

Again, the full reset of Windows erased all update history, and I was left with the updates done during Windows installation. I think I acted to quickly when doing that reset, but I was desperate.

step 3) Device manager update driver.

This didn't work for automatic updates nor manual updates.

step 4) Roll back driver

Since I did a clean install of windows, it wasn't possible to roll back to the previous driver.

step 5) On-screen keyboard

On-screen keyboard does work.

step 6) Test it in repair mode

Did the repair mode and the problem persists.

step 7) Get it replaced

The laptop is not under warranty anymore and I don't think it's a hardware issue since the keyboard works perfectly in the BIOS screen.

step 8) Performing a power drain by unplugging everything and holding power button fo 30 seconds.

This didn't work.

step 9) Reset keyboard

This didn't work.

step 10) BIOS settings

There are not BIOS settings in my laptop that control the keyboard.

step 11) Windows 10 performance and install integrity checklist

Tried all steps in the checklist and nothing worked. I have done a USB clean install of Windows 10 and that did'nt work either.

step 12) Update BIOS firmaware

The BIOS has the latest update that appears in the manufacturer's website for my model. This didn't solve the keyboard problem.

step 13) Upgrade to the latest version of Windows 10

Already mentioned that on step 11, updated to version 1903 and that didn't work.

That's all. I still have an unopperative laptop keyboard. I have been comparing my laptop's device manager list with other laptop's and I found two things that are different so far:

- In my laptop's device manager, under Human Interface Devices, I have two listed devices which I don't know what they are. Both of them are called "HID-compliant consumer control device", both of them enabled and working. I only
have an USB mouse attached to my laptop.

- In the resources tab for the ps/2 keyboard device, there are only three resources: I/O Range 0060-0060,

I/O Range 0064-0064 and IRQ. Other laptops have more than three resources listed in this tab.

I should mention that my Synaptics touchpad doesnt work either, but I didn't notice since I always use an USB mouse with my laptop.

I hope you can help me further since this is a complete mystery. Thanks and have a nice day.

 

keyboard works in BIOS but not on desktop

Hello, Alex!

I'll be glad to assist you today. I don't want to assume anything, but is your mouse working? If it is, you can try to fix the problem in Device Manager. Just follow these steps using your mouse/touchpad:

• Right-click on the Start menu to bring up the Power User Menu, and click
  Control Panel.
• Click on the
  Hardware and Sound link.
• Click on
  Device Manager under the Devices and Printers group at the top of the screen.
  
• In the Device Manager window that pops up, expand
  Keyboards. There you should find your keyboard listed . Right click on your keyboard and select Update Driver Software... to check and see you have the latest driver for the keyboard to work.

If these steps don't fix your problem, a temporary fix would be to turn on the included On-Screen Keyboard. To do this, follow these steps:

• Click on
  Start, Settings, Ease of Access, then Keyboard
• Click to turn on the
  On Screen Keyboard.

Either of these two options should get you back to typing again in no time! If you need any other help, let me know!

Thanks,

Dustin

 

Laptop not booting after bios update

Take it apart and try his suggestion is what I would do next. Still what a pain disassemble laptop to fix bios.
RE: Latitude 3330 BIOS update failure
Hi Alex,
sorry about my late. I don't know that you could fix your problem now, but I try help you.
You need remove the Lan card (modular part on motherboard ), because you have a problem with UEFI boot. You can enter in BIOS, if the LAN part is unplugged



RE: Latitude 3330 BIOS update failure







Hy everyone,
I fix this Bios Post error problem.

1. Switch off the computer.
2. Disconnect the AC adapter from the system.
3. Remove the battery from the computer
4. Remote HDD, keyboard, Palmrest
5. Put out the CMOS battery
6. Raise up the LAN/VGA part (2 screws)
7. Take a USB keyboard, connect the AC adapter and press F2
8. If you see the BIOS, almost finished.
9. Put on The CMOS battery, and step in: System configuration / integrated NIC / Turn off "Enable UEFI Network Stack"
10. Turn off and raise down the LAN/VGA part. Test Again. If everything is working you done.

I hope, I could help you
Regards
David