Windows 10: Laptop monitor suddenly won't display in original 144hz

I have an Asus gaming laptop that has 144hz. I usually use an external monitor a LED TV that is 60hz as a second monitor that I plug via HDMI. It's been working great, however last night I decided to use my laptop monitor but it suddenly still displays and is stuck at 64hz so it's kinda annoying. I usually can see the option to display my laptop monitor's refresh rate from 60hz to 144hz but now I can't. The option is simply missing. I tried NVIDIA Control Panel but the Display tab isn't there. On the Windows Settings > Display, there is no option to change refresh rate. On Advance Displ

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Displaying 144hz on monitor from laptop

I have a gaming laptop and I have it hooked up to a monitor that can display up to 144hz. I have the laptop and the monitor connected through a HDMI cable. It seems I get 60hz instead of 144hz as the monitor advertised. Do you know how I can fix this problem?
Please let me know, thanks.

My laptop: https://www.amazon.com/gp/product/B06XFC44CL/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

My monitor: https://www.amazon.com/gp/product/B00KO4518I/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

 

No display signal in Windows at 144hz

Hello,



Thank you for writing to Microsoft Community Forums.



I understand that you are using a monitor that supports 144Hz, however you getting black screen after the sign in page.

As per the information provided by you, I have checked that the monitor supports 144Hz. However, the Sapphire RX 570 graphics card that you are using supports only up to 120Hz using the display ports. Please refer the graphic card
specification by clicking on
Sapphire RX 570.



I suggest you to set the refresh rate for the monitor at 120Hz and check the result.



Follow these steps to change the refresh rate of the monitor.

1. Press Windows key + I.
   This will open Settings.
   
2. Click on System.
   
3. Click on Display.
   
4. Click on Advanced display settings.
   
5. Click on Display adapter properties for Samsung monitor.
   
6. Click on Monitor tab.
   
7. Under Monitor Settings, use the drop-down menu to select the refresh rate and change it to 120Hz.
   
8. Click on Apply button.
   
9. Click on OK button.
   

Hope it helps.



Regards,

Noor Azam S

Microsoft Community – Moderator

 

144hz monitor

Hi Anoosh,

Note: Depending on graphics card, these instructions may vary.

Please go to Display Settings and try the following:

- Select the monitor from the list of displays

- Scroll down and select 'Advanced display settings'

- Select 'Display adapter proprties for Display #'

- Select 'List All Modes'

- Select desired resolution and refresh rate (1920 x 1080 @ 144hz)

If these options are not there, you may need to change them from your graphics card software (i.e NVIDIA Geforce Experience, or AMD Catalyst Control Center).

Hope this helps,

Nathan