Windows 10: Laptop no longer works after Update

Hello, so I'm currently facing a huge issue on my laptop, which is an Asus GL502VM, after Windows decided to perform an update. It was running Windows 10 which came preinstalled with the laptop and I had paused the recent updates since these usually caused more issues.


So anyway this afternoon once I was finished with my work and decided to shut down the laptop it decided to perform an update. At that time I didn't think too much of it and just let it run. After some time when I started up the laptop it was stuck on the logo screen for 10 minutes without the circling dots, another 10 minutes once the circling dots came up and after that I got the login screen. I typed the pin and entered my account and again had to wait 10 minutes looking at a black screen before my desktop showed and found that I can't do anything there. I was unable to open apps, the settings and not even windows explorer for some reason Edge worked.

I decided to restart the laptop in safe mode to see if I can do anything to solve the issue in that. So I ran msconfig could still run commands with Win+R and applied the safe mode option and now I can no longer get past the black screen.


I'm thinking a system restore or a fresh install might be the only way to get through this. I'm not sure on how to do either since I can barely access anything on the system.


I'm also worried that the fresh install would leave me with an unactivated version of windows and make me lose all my data which is in my HDD. The laptop has both a 256GB SSD where the OS is installed and apps as well and a 1TB HDD. Will the fresh install wipe out the files in the HDD? Also I don't have a Windows License key since I've never needed it before.



Any input on how to solve this would be appreciated.

:)

 

Laptop no longer working. What could be the problem?

Oh crap it work!

One of the ram is bad.

THANK YOU FOR SUGGESTING THAT. I was about to waste 1k on a new laptop.

 

Laptop no longer charging since Windows 10 update

If the laptop works without the battery then charger is functioning correctly. Take a cloth with a bit of rubbing alcohol on it (or some on-the-go alcohol swabs), and clean the metal contacts that connect your battery to your laptop.

Make sure to install all Windows important updates.

Install latest versions of your laptop device drivers you can download the latest device drivers from the device manufacturer or from your laptop manufacturer website.


Step 1

1. Shutdown your laptop.

2. Remove the battery.

3. Connect the AC power adapter to your laptop.

4. Power on the laptop

5. Open the Device Manager by typing Devmgmt.msc into Start Menu or from Control Panel.

6. Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it’s ok if you only have 1).





7. Shutdown the laptop.

8. Insert the battery.

9. Power on the laptop.

If above suggestions wont resolve the battery charge issue then follow below steps.




Step 2

1. Shutdown the laptop.

2. Remove the battery.

3. Start the laptop with only AC adapter connected to laptop.

4. When you login to Windows OS connect the battery while Windows OS working.





Step 3

Reset the System Management Controller. Use one of these methods to reset the SMC, which controls battery management, battery status light.

1. Shut down the computer and disconnect the power cord.

2. Remove the battery.

3. Press and hold the power button for ten seconds.

4. Reattach the battery and AC power adapter, then start up the laptop.


Hopefully one of the above suggestions will help you resolve the battery not charging problem. If battery still doesn't charge, you may need to replace your battery.

 

Store Live Tile no longer works

Sorry I didn't finish editing that post.

it's up there now post #6.