Windows 10: Laptop Not Detecting Microsoft Universal Keyboard

I have a Microsoft Universal Keyboard model x19-76567-02-hdsz, wireless Bluetooth keyboard which until now has been connecting and working fine with my devices phone, tablet, etc. However I recently got a new laptop and when I try to pair it with the keyboard, the laptop can't detect the keyboard. The laptop itself is detecting and connecting fine with my phone and other Bluetooth devices, while the keyboard has full battery, is definitely on, and is still able to be detected by and connected to other devices.


I've run the Bluetooth troubleshooter on Windows. I don't think the device manager would work for me because this laptop has never connected to the keyboard so I can't fiddle with the driver software. The keyboard has connected to computers and laptops running Windows 10 before. My laptop runs Bluetooth 5.1 so Bluetooth version compatibility shouldn't be the issue here. I've also tried detecting the keyboard using all its platform options Windows, Android, IOS. Whatever other advice is on the Microsoft 'fixing Bluetooth connections' page I've also done or is not applicable to me. Nothing so far has worked.


Any advice? Thanks in advance.

:)

 

Microsoft Universal Keyboard Unpair

My phone got stolen yesterday.

So now I need to pair my new phone with my Microsoft Universal Foldable Keyboard with it - but it refuses to pair up although the MUFK is showing up on my phone's bluetooth list.

The device button is blinking on my MUFK - but when tap on it from the phone, it will not pair up......

Please can anybody help?

Can I reset the Microsoft Universal Foldable Keyboard?

 

Microsoft Universal Mobile Keyboard

Hello,

There could be an incorrect settings with your keyboard language/region. Let's sort this out by providing the information below:

• When did the issue start?
• Are you using the same language with your keyboard and mobile device?
• Have your tried using your Microsoft Universal Mobile Keyboard with other mobile device? Do you experience the same result?

We're looking forward to your response.

 

Microsoft Mouse and Keyboard Center does not recognize Microsoft Surface Laptop keyboard

Problem:

1. I have a brand new Microsoft Surface Laptop, with Windows 10 Pro, which naturally comes with a brand new Microsoft keyboard hardwired to the laptop.
   
2. I installed the
   Microsoft Mouse and Keyboard Center to reassign some of the keyboard keys.
3. However, Microsoft's keyboard program does not detect Microsoft's own keyboard!

Failed solutions:

1. All the help pages say "update your drivers" or "unplug the USB device and plug it back in." However, this is a laptop keyboard, which is hardwired, not a USB keyboard. It is working fine, so there's no reason why the program should not detect it.
2. Yes, EVERYTHING is up to date, including ALL Windows Updates and ALL keyboard drivers.
3. Yes, I tried the troubleshooter.
4. Yes, I checked
   the list of "supported devices" that Microsoft lists here. But they are all mice, none of them are keyboards.
5. Screenshots of my steps are below -- Microsoft moderators, please don't dismiss me by saying "run the troubleshooter" or "update your drivers" or "turn it off and on again."

Questions:

1. Has anyone actually SEEN the Mouse and Keyboard Center recognize a Windows laptop keyboard? Not a USB external keyboard, the actual physical laptop keyboard?
2. Does the Mouse and Keyboard Center actually work with laptops? There's no documentation suggesting it shouldn't, especially with Microsoft's own hardware (like the Surface Laptop).
3. Where is there a list of what keyboards work with the "Mouse and *Keyboard* Center"?

Screenshots:

1. "No supported device detected"
   
   
   
   
   
2. "The best drivers are already installed"
   
   
   
   
   
   
   
   
   
3. "Keyboard troubleshooting has completed, no changes or updates were necessary"