Windows 10: Laptop not powering properly

Discus and support Laptop not powering properly in Windows 10 Software and Apps to solve the problem; My laptop, which is only about 2 months old, was charging and working fine until I updated to Windows 11 version 24H2. Since the update, it no longer... Discussion in 'Windows 10 Software and Apps' started by Mark_JohnDQ, May 4, 2025 at 1:02 AM.

  1. Laptop not powering properly


    My laptop, which is only about 2 months old, was charging and working fine until I updated to Windows 11 version 24H2. Since the update, it no longer charges properly it only works when the charger is plugged in. If I unplug it, the laptop shuts down immediately. I’ve already tried uninstalling the update without success and reinstalled the battery drivers, but the issue persists. Could this be caused by a bug in the latest Windows update?

    :)
     
    Mark_JohnDQ, May 4, 2025 at 1:02 AM
    #1

  2. Laptop battery problem

    Hi,

    For us to properly isolate the issue with your laptop battery, we would like to know the following:

    • Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

    As an initial troubleshooting, we suggest that you run the power troubleshooter. Below are the steps:

    • Type troubleshoot in the search bar.
    • Under Find and fix other problems, look for and select
      Power
      .
    • Click the Run the troubleshooter button, and follow the on-screen instructions to run the troubleshooter.

    We look forward to your response.
     
    Michael Gall, May 4, 2025 at 1:03 AM
    #2
  3. Laptop no longer hibernates on critical power

    Hi Mike,

    The laptop's battery is possibly wearing out. Since you haven't change any settings, we suggest that you change the critical battery level a bit higher so that your laptop can perform a hibernation on a much higher percentage than the default. Follow the
    steps below:

    • Type Power Options on the Start menu search bar.
    • Under Battery, click on Critical battery level.
    • Chang the default percentage to 10% or higher.
    • Click on Apply.

    Looking forward to your response.
     
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