Windows 10: Laptop not recognising internal monitor only external?

Discus and support Laptop not recognising internal monitor only external? in Windows 10 Customization to solve the problem; I usually work with 2 external monitors and have my laptop closed, however I am working out of office and need to use the laptop but the screen will... Discussion in 'Windows 10 Customization' started by Caroline Ingram1, May 2, 2024.

  1. CAROLINE INGRAM1
    Caroline Ingram1 Win User

    Laptop not recognising internal monitor only external?


    I usually work with 2 external monitors and have my laptop closed, however I am working out of office and need to use the laptop but the screen will not show up. The keyboard is fully functional but the display will not work. I have tried to change the display projection settings but it will only show when plugged into an external monitor and wont recognised the internal screen anymore?

    :)
     
    Caroline Ingram1, May 2, 2024
    #1
  2. EESHWAR KUMAR
    Eeshwar Kumar Win User

    Laptop suddenly stopped recognizing the external monitor

    Hi,

    Thank you for posting your query in Microsoft Community.

    To assist you better, I would like to ask if the laptop is unable to recognize only the external monitor or other external devices also.

    I suggest you to run the Hardware and Devices troubleshooter by following the steps below:

    • Click on the Start button, and type “Troubleshooting” on the search bar.
    • Click on “Hardware and Devices”.
    • A pop-up will appear, click on the “Next” button and your hardware troubleshooting will start.

    Hope the information is helpful. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, May 2, 2024
    #2
  3. AJMAZZA
    AJMazza Win User
    Surface Laptop 3 with external monitor

    Hi All,

    Has anyone come across an issue with an external monitor blacking out while connected to a Surface Laptop 3? I have the laptop connected to a widescreen laptop with the Surface Dock. Both work fine however, once every hour or so the external monitor blacks out and comes back.

    I've completed the following:

    • Updated laptop drivers and firmware
      • Updated monitor drivers
      • Swapped out monitor
    [/LIST]
     
    AJMazza, May 2, 2024
    #3
  4. SHILOHBOB
    Shilohbob Win User

    Laptop not recognising internal monitor only external?

    Laptop Connection to External TV used as Monitor

    What actions have tried to solve the problem?

    What version of W10 are you on?

    What was the upgrade that was applied ?

    Try > turn off your laptop > disconnect external monitor connection (TV) > restart laptop > reconnect external monitor (TV) > is the TV recognised ?

    or:

    Turn off laptop > disconnect Monitor > restart laptop > re-install graphics driver from laptop manufacturers website > Restart laptop > re-connect monitor > is monitor recognised ?
     
    Shilohbob, May 2, 2024
    #4
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Laptop not recognising internal monitor only external?

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