Windows 10: Laptop not recognising USB headset at all, not installing drivers ?

I recently bought a new ROG Zephyrus G15 GA503QM laptop and when i try to plug in my Hyper X Cloud Alpha S with USB it does not recognise it at all cant see it in device manager or sound or anything, like no Windows prompt or anything. The small dongle thing gets power but the normal hyperx devices dont show up in device manager or in playback devices. I have done it all from uninstalling realtek audio etc nothing has worked. the 3.5mm works just fine but i need the longer cable length provided by the usb adapter The usb works with my pc and other laptops just fine.I later connec

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Headset USB not recognised Win 10

This is what the Device manager is showing me when i expand the USB list, The issue is i do not know where my headset is on this list, i have 5 USB cables going into my computer, one of which is the headset, but when i remove it and put it back in, there
is no change to this page, even when i scan for hardware changes. if there is a general driver for all USB's then i would install that but im not sure there is. i have turned the option on to show hidden devices, just incase it was there, but no luck.

 

Wireless headset USB issues

I have an old Logitech H760 headset that I've struggled to get working reliably for years. It's sat in a box for ages, but now almost all my meetings and phonecalls are online from home I need it again.

When I plug into my main PC it doesn't connect. Windows recognises it, installs a driver and shows it under 'Bluetooth and Other Devices.' But the ilttle green light on the dongle and the headset just flash endlessly and there is no sound.

I've discovered that it works on my Raspberry Pi and sometimes on my laptop. In fact I have just found that it worked on one USB port on my work laptop for about 5 minutes and then stopped (lights went back to flashing). Since plugging it into the other USB port on my laptop it has now started working again. When I plugged something (a Wacom tablet) into the other port, the headset stopped working (lights turned off entirely), but when I unplugged and plugged back in it came back. Under Device Manager / H760 / Properties it says, "Driver Management concluded the process to install driver wdma_usb.inf_amd64_d4f7f6fd843ed0fd."

Given that it clearly works in some situations, I assume this is some sort of USB driver conflict and not a hardware issue. Can anybody suggest a process to try and resolve it? Hopefully the laptop thing gives some clues. I have tried adding as a generic bluetooth device, but it is not recognised so presumably the dongle is creating some sort of locked-down bluetooth connection.

Thanks in advance.

 

Cortana will not recognise my USB headset as an audio input device

Even though your headset appears to be working in some apps, it sounds like the Windows 10 equivalent drivers are not allowing the proper drivers to install and take precedent causing Cortana to not recognize said headset.

Lets start with the following steps to correct this:

1. To ensure changes to the driver do not occur without your knowledge, open the Control Panel (right-click Start button and select Control Panel)
   
2. Navigate to System and Security > System > Advanced system settings
   
3. Click Hardware tab > Device Installation Settings and select No, let me choose what to do option
   
4. Select Never install driver software from Windows Update
   
5. Press the Windows key‌ Windows logo key+X and choose Device Manager.
   
6. In Device Manager, navigate to Sound, video and game controllers
   
7. Right click on the audio /microphone driver currently installed matching said headset and choose uninstall
   
8. Ensure the delete the driver software for this device is checked
   
9. Download and install the latest drivers for said headset
   
10. Reboot the device
    
11. Ensure the new drivers are installed and test Cortana ability to recognize the headset