Windows 10: Laptop often freezes when I to unlock it

Hi,

I am Likhon. I am using windows 10 for nearly three years, but this month I noticed that my laptop freezes often when I am going to unlock it. To unlock, first, I just unfold it and a screen appears, then I to click anywhere in the screen and it gets blur, a button appears, by clicking it I unlock the whole thing. This is the usual process. But this time it happened that I unfolded it and a screen appeared and nothing worked. Then the only way is to shut down the system manually. This thing is happening quiet often.

Another problem is that when I start the system, everything is working fine but the power icon disappears. So I have to go to the device manager, disable both the drivers in the battery section and again enable those, finally restart the whole system so that everything works fine again. So the problem is these are happening quiet often and I am really tired fixing them.

I must mention that I use malwarebytes and scan the system daily, so no question of viruses and my drives have enough storage to run the system and the drivers are also up to date to the latest windows update.

Thank you.

:)

 

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Hi,

You laptop freezing constantly after upgrading it to Windows 10 could be caused by some settings that are not configured properly. For us to better clarify the concern, kindly answer the questions below:

• Are you receiving any error message when the laptop freezes?
• Was there any specific action done or application that was opened before the laptop freezes?

We look forward to you response.

 

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