Windows 10: Laptop random reboot after update to latest win edition

Hi Guys,

love the new iteration of windows 10. Its cool and looks a little more polished.

However I exprienced random reboots with my laptop while using it, and I think its not hardware related.
SFC reports no issues.

Any tools I can use to narrow the problem down?

Or win10 just hates acer v5 552 pg lol

:)

 

Lumia 800 random reboots

I have the problems with random reboots after latest firmware and operation system updates. Mostly on place to call or go back from Airplane Mode. No random reboots before.



Firmwarerevisonnumber: 1600.2483.8106.11500

Operationsystemrevisionnumber: 7.10.8107.79

Hardwarerevisionnumber: 112.1402.2.3



Regards

AKa

 

Upgrade fail on Dell Inspirion 15 7537

Hello,

I was updating to Windows 10 from 8.1 on my Dell laptop model 7537.

It is having a nvidia 750 graphic card.

Right after a reboot during the installation of Windows 10 the laptop got stuck after bios and nothing happensScreen becomes black.

I have seen it also in windows 8.1 while going back from sleep modes, sometimes it got stuck and black and does not recover.

I have heard trouble with intel and especially nvidia graphic together is troublesome.

So after 2 reboots windows re-installed win 8.1 again automatic.

Ok now back to win 8.1.

I was thinking ok if I update to latest nvidia driver that would make the computer not possible to boot beacuse I guess win 10 is using the latest driver. I installed latest nvidia driver on the nvidia webpage. Computer got stucked after reboot.

So I guess the win 10 is using a new driver which isn't compatible with Dell laptops.

If this is the case, is there anyway to install win 10 ?

 

Hi Marko1401

First tool I would use is Reliability history, type that into Cortana, and then click on app. Red X's are trouble. You can click on one and then view details.

I would also shut off the auto restart after a BSOD.

Windows key + R, type sysdm.cpl, enter, click on Advance Tab, click on Settings in Startup and Recovery box, remove check mark beside Automatically restart.

If you get a BSOD you very well will get an indication of cause on screen. You will have to power down to move on. If you are getting a BSOD please post in that section of the forum. The are specific instructions for data collection and posting.


Ken

 

No blue screen of death. Just restards as in logs off then prompts for a log on again.

I hope its some driver issue.
Reliabity just reports windows not shut down properly. Will post later

Thank you

 

Hi.

I uploaded my reliability history here. Can someone please help me troubleshoot this?

I'd hate to throw a decent work laptop away If it is reparable or some arbitrary software issue.
These problems only occurred with the new installation of win10 iteration. I had no random restarts earlier






I'll also attach my XML export for its history if someone tells me how to upload an XML here

Thank you so much - Marko

All the best!

 

That's how it looks like before my upgrading win10 to newest version

 

Please confirm you shut off automatic restarts.

Can you please provide details on one or two of Misc failures. Click on the event and then in lower window click on view technical details. They seem to be happening with great frequency and maybe they are the ones pushing Windows off the ledge.

Are any of your drivers reporting an issue in Device Manager

Have you noticed any pattern to the restarts, always happens when browsing, on a certain game, when you are using Office.

Do you have any third party AV installed (in background or real time)?

Have you checked the health of hard drive. (Yes I know it started with upgrade but lets not over look anything.)

 

Device manager shows no hardware issues with devices, no question marks.
ssd life is at 97% without any problems, just checked. I initially also thought that I have a failing SSD. I'd like to eliminate memory problems next. Some tool?

 

I've disabled automatic restarts, just now.

Very peculiar. I'm typing this on the laptop right now as well.

Just seems to go off and restarts with no reboot, sort of like a log on/log off thing.

VERY frustrating.

Thank you for bringing up reliability history to me. Very useful.

Tell me how to embed the .XML file here and I'll post it.

 

"The previous system shutdown at 6:12:10 PM on ‎12/‎29/‎2017 was unexpected."

HArdware :

"Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffd40c3a0f4010
Parameter 2: fffff80e114ecd78
Parameter 3: 0
Parameter 4: 7f24
OS version: 10_0_16299
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.16299.2.0.0.256.48
Locale ID: 1050"

"Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffd40c3d46a010
Parameter 2: fffff80e114ecd78
Parameter 3: 0
Parameter 4: a7fc
OS version: 10_0_16299
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.16299.2.0.0.256.48
Locale ID: 1050

 

Not sure how to post xml file.

So in the history you have a daily or almost daily error. Could you post technical details from two.

If you want a memory test there is one built in Windows or you can use

MemTest86+ - Test RAM

I very much doubt this is memory as you said it started with an update. More likely a driver. Lots of google hits on 141 and video.

What video adapter are you using.

It might be an idea to start a thread within the BSOD section. They understand and can read dumps and while this isn't a true BSOD.

There is also a routine to drive out driver issues with the goal of creating a BSOD. Please read warning.

Enable and Disable Driver Verifier in Windows 10


Ken

 

Thank you for your support.

I think initially the culprit is the Radeon driver and win10 seemingly has stopped supporting some
That's what happened on the last two iterations of windows 10, that was the exact problem.

I'll post it there and if those guys narrow it down to that, than that's is.

Can you also tag someone who is very technical about dumps like these?

Thank you!
All the best,
Marko

 

Just post, they are all very good.

 

Update :

For some reason I have been using the laptop on battery extensively for the last 3 days and haven't had an issue.

Does win auto report and solve bugs?

I just want this handled as I absolutely need a reliable machine, period.