Windows 10: Laptop randomly crashing and giving BSODs while watching videos on YouTube

Hello, I have been suffering this issues for the last few weeks,

While I watch videos on YouTube using Chrome, there is a small chance that my laptop crashes and I get a BSOD. Usually it occur when I'm multi tasking streaming the video on a window while reading an article on the other window. Sometimes the BSOD states that the error is due a MEMORY MANAGEMENT issue.


I have used the Windows Memory Diagnostic Tool and the MemTestX86 to check my RAM but it didn't find any problems.


This is the last BSOD report that I could find on the Event Viewer:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001a 0x000000000000003f, 0x00000000000e19ed, 0x00000000692ab73e, 0x00000000dea8c13a. A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 3f9fc8a6-aa96-42a3-91f3-ddf7b52bb74f.


Hope you can help, I don't want the crashes end up screwing the hardware. Thanks for reading

:)

 

BSOD watching youtube

@zbook

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Recurrent BSOD crashes while watching youtube!


Hi All,

I am getting recurrent BSOD crashes on my Windows 10 system, while watching videos on youtube.
When I was using Windows 7 I have never experienced this problem. Once I upgraded to Windows 10, the BSOD crashes have started.
I had posted in the general discussion forums about this issue and I got the suggestion of updating the drivers on my system. I have seen updated the display drivers. However, the crashes are still there.

I have collected the details using the DM_log_collector.
Please help me fix this issue.

regards,