Windows 10: Laptop randomly crashing with a black screen

Problem summary: I've got a Lenovo V15-ADA Laptop running Windows 11 which randomly crashes with a black screen. As soon as it gets stuck on a blackscreen, all peripherals go dark too, and it usually takes a manual power-off and on, though occasionally it reboots itself straight away instead. The timing of the crashes seems completely random and unrelated to the load I'm putting on the computer. At the same time, I notice random spikes at the CPU and memory utilization upwards of 90% while I'm not doing any resource intensive task and only have a browser and file explorer open, for example. A

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Windows 10 randomly black screens then crashes

Hey.
For the past week my computer is randomly crashing. The computer freezes with a static noise coming from the speakers then there is a black screen without sound but the computer is on and then the computer crashes and starts booting to windows again. I tried sfc /scannow and it says "Windows Resource Protection did not find any integrity violations". I also went on the reliability monitor and it says "Windows was not properly shut down" (see attachment). Thanks in advance!
Windows Version: 1909
Build Number: 18363.720

 

Windows 10 randomly crashes (black screen)


Start a thread here: BSOD Crashes and Debugging - Windows 10 Forums

Follow the directions at the top:

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.