Windows 10: Laptop randomly shut off and no longer works unless plugged in

This is actually the second time this has occured, the first time I took it back to the store I bought it from and they fixed it along with another software issue that they told me caused this battery issue as well. It happens with no warning, and updating everything did not fix it. Is there a way to fix it myself? I have checked in device manager and no drivers are out of date or faulty.

:)

 

Laptop randomly shuts down after latest Windows 10 update

Since the latest update of Windows 10 my computer decides to randomly shut down after every couple of minutes. First the screen goes black, then the sounds stops and after quite a while the power also goes down.

Obviously I though of cleaning the fan with a big vacuum, as suggested on My Windows 10 Computer Randomly Shuts Down . However, after doing this, the shutting down goes even quicker. I cannot even properly log-on before the shutdown takes place.

What should be my next step?

Ps. The computer is quited aged (roughly 3 - 4 years). The battery is dead enough such that I always need to have it plugged in an outlet. It might just be "done for" but I'm hoping to revive it for just a little bit more.

 

Laptop shutting down randomly!

Hello! I have got a VOSTRO 14 machine! My PC keep shutting down randomly. When there is no load on it, it works fine, but when i run a software like GAMES, Chrome etc. it shuts down, suddenly a black screen come and laptop shuts down. I have tried removing
my battery and start it by plugging in the power cord. It worked fine without battery. When the battery is in, the same problem continues. After the appearance of black screen i have to press the power button to get it ON back. Any suggestions?

Moved from: Windows / Gaming on Windows 10

 

Laptop shutting down randomly

For the past month or so, my laptop seems to randomly lock itself and shut down when it's unplugged, even though it might be fully charged when it does it. From experience, it tends to do so when I am playing something audio or video related. No issues
occur when the laptop is plugged in.

I asked one of the Microsoft advisors for help. They suggested uninstalling the battery drivers and restarting the laptop. This has had no effect on the problem at hand.

Any assistance would be deeply appreciated.