Windows 10: Laptop refresh rate issue

Hi guys, so I have just gotten my laptop monitor screen replaced as it wasnt working. I got the part number from the shop and bought the exact same screen and sent it to the shop for replacement. Previously, i was able to change my refresh rate to 165Hz. However, after the replacement, i am unable to change the refresh rate to any other value, it is currently only locked at 60Hz. Anyone has any idea why and how to fix this? Kinda frustrated about it.I have tried reinstalling drivers and updating them but still to no avail.The LCD screen replaced is supposed to support up to 165Hz. Here's the r

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Refresh rate Problem

Hi Robert,

Thank you for posting your query in Microsoft Community.

Screen refresh rate is the rate at which the data displayed on screen is refreshed; it may be an image or some text document. Most of the users would like to set it to a higher rate but this also depends on the capacity of graphic
card and monitors. If the refresh rate is slow, the images on the display looks as flickering to the user eye and makes it uncomfortable to work.

Nowadays the latest monitors available in market will have minimum 60 Hz of refresh rate and it is very good option to set it to 70 Hz if you your monitor is compatible. Normally a high performance or quality monitors can reach
120 Hz of refresh rate. So I would suggest you to set your monitor refresh rate as higher as possible, below given steps describes how to access this feature on your Windows 8.1/10 PC.

• The default refresh rate setting is 60 Hertz (HZ); however, your monitor may support a higher setting. Check your manufacturer's documentation for information about the settings that your monitor supports.
• If you use a higher refresh rate, you can reduce the rate that your screen flickers; however, if you specify a refresh rate that is too high for your monitor, your screen may become unusable and your hardware may be damaged.
• Changes to the refresh rate affect all users that log on to the computer.

I would, as of now, suggest you to visit the computer manufacturer's support website and install the latest display and chipset drivers available for the latest operating system (currently it would be 8.1 in the list).

Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.

 

Laptop Refresh rate

Judging from the HP site and reviews I Googled, that the specs are very basic on the screen beyond listing it as an IPS. I would assume as such that 60Hz is the refresh rate of that screen, any higher and you'd see advertising about it in the software, on the box, maybe even a sticker on the laptop itself, on top of reviews and HP's own speck sheet for that laptop.

I would recommend you contact HP Support as they should be able to provide you with the correct answer. *Toast :toast:

 

Windows not letting me put my monitor refresh rate up higher than 119.9

Hi



Welcome to Microsoft community.



To address the issue of your GF63 laptop not achieving higher than 119.9Hz when connected via HDMI to your Scepter Y27 monitor that supports 144/165Hz at 1440p, even with a new HDMI 2.0 cable that supports higher refresh rates, follow these steps to troubleshoot the issue on Windows 11:

Check Graphics Card Settings

• NVIDIA Control Panel: Right-click on the desktop and select NVIDIA Control Panel. Go to Change resolution under the Display section. Here, check if you can select a higher refresh rate for your external monitor. Also, under Set up G-SYNC, ensure that it is enabled for your monitor if it supports G-SYNC.
  
• Intel Graphics Settings: If your laptop uses Intel Integrated Graphics for the external display output, open Intel Graphics Command Center or Intel Graphics Control Panel and check the display settings for options to increase the refresh rate.
  

Windows Display Settings

• Right-click on the desktop and select Display settings. Scroll down and click on Advanced display settings. Here, select your external monitor and see if you can choose a higher refresh rate from the dropdown menu.
  

Monitor Settings

• Check the monitor’s on-screen display (OSD) settings to ensure it’s configured to operate at its maximum refresh rate. Some monitors require you to manually select the preferred mode for higher refresh rates.
  

Check HDMI Port Version

• Ensure that the HDMI port on your laptop is HDMI 2.0 or above. While your cable supports HDMI 2.0, the port on the laptop must also support HDMI 2.0 (or higher) to achieve higher refresh rates at 1440p. If the laptop's port is an older HDMI version, it may not support higher refresh rates.
  

Update Graphics Drivers

• Ensure your graphics drivers are up to date. Visit the NVIDIA or Intel website (depending on your GPU) and download the latest drivers. For NVIDIA, you can also use the GeForce Experience app to update the drivers.
  

Try a Different Connection Method

• If your laptop and monitor support it, try using a DisplayPort connection instead of HDMI. DisplayPort often supports higher refresh rates and resolutions compared to HDMI.
  

Test with Another Monitor or Cable

• Although you've already tried a new cable, if possible, test with another monitor or cable to rule out the possibility of a defective component.
  

Consult Manufacturer Support

• If none of the above steps resolve the issue, it may be helpful to consult the support resources for your laptop and monitor. There may be a known issue or firmware update that can resolve the problem.
  

Please feel free to let me know how it goes.

Best regards

Derrick Qian | Microsoft Community Support Specialist