Windows 10: Laptop restarted/rebooted automatically and Microsoft asked to change password

Two days ago, on switching on my Acer laptop running Windows 10, instead of the usual Microsoft sign-in page, a Microsoft Account Recovery page showed up, with some audio recording asking to type in recovery email, etc. However, on verifying the credentials, I could sign in as usual, with the same password as earlier.


However, last night, the laptop froze, flashing the "Just a moment" message. After a few minutes where the screen showed the same message, the Microsoft Account Recovery page showed up again. However, this time, no explanations given, it asked to not only verify the credentials but also reset the Microsoft account password. After following the instructions, I have been using the laptop with the new password as usual.


Another strange thing: while shutting down the laptop after this, a message said that there is someone else using the laptop and their unsaved work might be lost if the laptop is shut down. I do use another laptop (let's call it B) simultaneously with the same Microsoft account. And a few days ago, laptop B showed some messages about either Microsoft or Windows issues on it (I can't remember what exactly, probably something to do with some missing updates or registry).


Why could this have happened? What do I do?


Thanks a lot in advance!


Bee

:)

 

Enabling automatic reboot or automatic restart in Windows 10

Hi,

Thank you for posting in Microsoft Community.

We understand how you feel about the situation. We're sorry for the trouble.

I suggest you to follow the below steps and check if it helps.

• 
  Open the System Properties.
  
• 
  On the Advanced tab, under the Startup and Recovery section click on the Settings button.
  
• 
  Under the System failure section check
  the automatically restart checkbox.
  
• 
  Click OK to close the startup and system properties windows and save changes.
  

Hope this helps. Please reply to us with the status of the issue.

Thanks.

 

forgot then changed Microsoft account password

Hi,

Welcome to the Microsoft Community.

I would suggest you to follow the below steps and check if it helps.

• Try disconnecting the cable from the Internet:

• • If there is a Wi-Fi icon on the sign-in screen, click it and go to Airplane mode.
    
  • If there is a wired connection, disconnect the wire.
  • If sign-in is successful, let us know in the comments!
  • Also, we can then change to a local account, restart, and re-connect to the MSA.
    
  • If this works, please let us know!

2. Try sign-in on another device (phone or PC) via the
https://account.microsoft.com
page.

• If the sign-in is unsuccessful, stop and handle it like any other password issue.
  
• If sign-in is successful there, don’t try resetting/changing the password, continue to the next step.

3. Try using the On-Screen Keyboard to sign in on the PC.

4. If that fails, make sure the PC is connected to the Internet (the connection icon should be visible in the lower right).

Thank you.

 

Login password changed

Hi Pepito,

It is possible that you received the message You are offline
because when you're using a Microsoft Account to log in to your Windows 10 laptop it have reset the password online. To efficiently assist you, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• What troubleshooting steps have you done so far?
• Have you change your password?
• Doe you allow someone to use your laptop?

Meanwhile, we suggest that you try to recover your Windows laptop. See which scenario applies to you:

• If your device is set to automatically connect to Wi-Fi, ensure that it is properly connected to the Internet or Network and restart it.
• In the bottom right part of the screen you will see network icons that will let you connect to the Internet. Click on your WiFi/Broadband icon and a panel will open from the right side as follows: Now connect your computer to the Internet and Enter your
  Microsoft Account password.
  
  
  
• Check if your password is correct and then enter it carefully.
• Make sure that your Caps Lock is not On.

Keep us posted if you need additional help.